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- Tasks: Manage soft services and ensure top-notch delivery for high-profile tenants.
- Company: Prestigious organisation in a state-of-the-art commercial building in Central London.
- Benefits: Competitive salary, career development, and exposure to high-profile corporate clients.
- Why this job: Join a forward-thinking team and make a real impact in a dynamic environment.
- Qualifications: Experience in operational management and strong communication skills.
- Other info: Great opportunities for personal growth and professional advancement.
The predicted salary is between 68000 - 102000 £ per year.
Are you an Operational Management professional with experience overseeing the delivery of soft services, including catering, administration, compliance, and performance reporting for high-profile tenants within prime commercial buildings?
I am currently recruiting for an Operations Manager to deliver a 5* operational service to a portfolio of corporate tenants within one exceptional, state-of-the-art commercial building. Working closely with the wider site-based team, you will manage soft service and catering contractors, engage directly with occupiers, and take ownership of operational reporting, presentations, and sustainability initiatives.
Benefits:
- The opportunity to work in a client-direct role within a prestigious, multi-tenanted commercial building in Central London
- Exposure to an exciting range of high-profile corporate tenants
- Joining a progressive organisation that genuinely invests in its people and long-term career development
Responsibilities:
- Management of soft service contractors on site, including cleaning, security, catering, landscaping, and administration
- Oversight of the on-site catering team, ensuring high-quality service delivery aligned with occupier expectations
- Acting as a key point of contact for tenants, ensuring a consistently delivered 5* FM service
- Monthly operational performance reporting and presentations to occupiers
- Events management and coordination
- Ensuring full compliance with company policies, procedures, and statutory requirements
- Setting, managing, and reconciling a service charge budget in excess of £1 million
- Driving continuous improvement in service standards across the building
- Health & Safety management across the site
This is an excellent opportunity to join a highly reputable and forward-thinking organisation that places real emphasis on employee development and progression.
Operations Manager in London employer: HamiltonRowe Recruitment Services
Contact Detail:
HamiltonRowe Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its tenants. Understand their values and what they expect from an Operations Manager. This will help you tailor your responses and show that you're genuinely interested in delivering that 5* service.
✨Tip Number 3
Practice your presentation skills! Since you'll be responsible for operational performance reporting, being able to communicate effectively is key. Grab a friend or use a mirror to rehearse how you'd present your ideas and achievements.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, it shows you're serious about joining our team and contributing to our commitment to excellence.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing soft services and any relevant achievements that showcase your ability to deliver a 5* operational service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to managing contractors and engaging with tenants, as these are key aspects of the job.
Showcase Your Communication Skills: As an Operations Manager, you'll be the go-to person for tenants. Make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HamiltonRowe Recruitment Services
✨Know Your Soft Services
Make sure you brush up on your knowledge of soft services like catering, cleaning, and security. Be ready to discuss how you've managed these in the past and how you can ensure a 5* service for high-profile tenants.
✨Showcase Your Communication Skills
As an Operations Manager, you'll be the key point of contact for tenants. Prepare examples of how you've effectively communicated with clients and contractors in previous roles, highlighting your ability to resolve issues and maintain strong relationships.
✨Prepare for Performance Reporting
Since you'll be responsible for operational performance reporting, practice presenting data clearly and concisely. Bring along any relevant reports or presentations you've created before to demonstrate your experience and attention to detail.
✨Emphasise Continuous Improvement
Think about ways you've driven improvements in service standards in your previous roles. Be ready to share specific examples that showcase your proactive approach to enhancing operations and ensuring compliance with policies and procedures.
