Estate Manager in London

A fantastic opportunity has arisen for an experienced Estate Manager to oversee the day to day management and delivery of Facilities Management services across a fantastic mixed use estate in North West London

Welcoming millions of visitors annually, this prestigious estate comprises residential buildings, extensive public realm areas, hosting a diverse programme of events throughout the year for visitors, occupiers and the wider community.

As Estate Manager, you will play a key role in ensuring the smooth and efficient operation of the estate, maintaining exceptional standards across all facilities and services.

Working closely with the wider management team and a range of specialist service providers, you will help deliver a first-class environment and outstanding customer experience for occupiers, visitors and clients.

• The opportunity to manage a prestigious mixed use estate in London.
• A fantastic team culture within an award-winning organisation.
• The opportunity to join a business specialising in the management of some of the UK's finest privately owned commercial real estate.
• Support from an experienced wider management team with a strong track record of delivering exceptional Facilities Management services.
• A varied and rewarding role within a vibrant, fast-paced environment.

Key Responsibilities

• Overseeing the day-to-day management and operation of the estate, ensuring consistently high standards across all facilities and services.
• Managing and coordinating FM service providers, contractors and operational teams to ensure effective service delivery.
• Building and maintaining strong working relationships with commercial occupiers, retailers, visitors and other key stakeholders.
• Monitoring contractor performance, service level agreements and KPIs, ensuring agreed standards are consistently achieved.
• Supporting the preparation and management of operational budgets, monitoring expenditure and identifying opportunities for efficiencies.
• Ensuring all statutory compliance, planned preventative maintenance and reactive maintenance activities are completed effectively.
• Supporting the implementation and monitoring of the estate's Health & Safety policies and procedures.
• Carrying out regular estate inspections, identifying maintenance requirements and ensuring issues are addressed promptly.
• Preparing operational reports and providing regular updates to senior management on estate performance and key issues.

The successful candidate will be an experienced Facilities Management or Estate Management professional with a background in managing high-quality residential or mixed-use environments.

You will be organised, proactive and commercially aware, with excellent communication and stakeholder management skills.

You should be confident coordinating multiple contractors and service providers while maintaining high operational standards in a busy, customer-facing environment.

Requirements

• Previous experience in an Estate Management or Facilities Management role.
• A good understanding of statutory compliance, Health & Safety and building maintenance.
• Experience managing contractors and monitoring service delivery.
• Strong organisational, communication and problem-solving skills.
• IOSH or NEBOSH qualification (desirable).
• IWFM qualification or working towards one (desirable).

If you are looking for an opportunity to take ownership of the day-to-day management of a prestigious London estate and develop your career within an award-winning property management business, we would love to hear from you.