Senior IT Change & Release Manager at Hamilton.
About the role Hamilton is seeking an experienced Senior IT Change & Release Manager to oversee and enhance our change and release management processes. This pivotal role will involve collaborating with various teams to ensure that all IT changes are executed smoothly and efficiently, minimizing disruptions while maximizing value. The ideal candidate will have a strong background in IT service management and a proven track record of successfully implementing change initiatives in a dynamic environment.
Key facts
- Location: USA / Bermuda / London
- Engagement: Full-time
- Salary: Competitive, commensurate with experience
- Visa: Sponsorship available for the right candidate
What you’ll do
- Lead the change management process, ensuring that all changes are assessed, approved, and communicated effectively across the organization.
- Develop and maintain change management policies and procedures to align with industry best practices and compliance requirements.
- Collaborate with IT teams to schedule and coordinate releases, ensuring that all stakeholders are informed and prepared for upcoming changes.
- Monitor and report on change management metrics to identify trends, areas for improvement, and the overall effectiveness of the change process.
- Facilitate change advisory board (CAB) meetings to review and approve significant changes, ensuring that all risks are assessed and mitigated.
- Act as a point of contact for all change-related inquiries, providing guidance and support to teams throughout the change lifecycle.
- Conduct post-implementation reviews to evaluate the success of changes and gather feedback for continuous improvement.
- Work closely with project managers to integrate change management practices into project planning and execution.
- Identify training needs and develop training materials to educate staff on change management processes and tools.
- Ensure compliance with regulatory requirements and internal policies related to IT changes and releases.
- Foster a culture of continuous improvement by promoting best practices and encouraging feedback from team members.
- Stay current with industry trends and advancements in change and release management methodologies and tools.
Requirements
- A bachelor's degree in Information Technology, Computer Science, or a related field.
- At least 5 years of experience in IT change and release management or a similar role.
- Strong understanding of ITIL (Information Technology Infrastructure Library) principles and practices.
- Proven experience in leading change management initiatives in a complex IT environment.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
- Experience with change management tools and software, such as ServiceNow or similar platforms.
- Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
- Strong organizational skills and attention to detail.
Nice to have
- Certification in ITIL or a related change management framework.
- Experience in the insurance or financial services industry.
- Familiarity with Agile methodologies and practices.
- Knowledge of regulatory requirements related to IT changes and releases.
- Experience with project management methodologies and tools.
Skills & tools
- ITIL framework and best practices
- Change management tools (e.g., ServiceNow, JIRA)
- Project management software (e.g., Microsoft Project, Trello)
- Data analysis and reporting tools (e.g., Excel, Power BI)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
Practical notes
- This position may require occasional travel to various locations, including the USA, Bermuda, and London.
- The role may involve working outside of regular business hours to accommodate change implementation schedules.
- Candidates must be eligible to work in the specified locations and may require visa sponsorship depending on their nationality.
META Company: Hamilton Title: Senior IT Change & Release Manager Listed location: USA / Bermuda / London Job type: Full-time
Senior IT Change & Release Manager employer: Hamilton
Hamilton offers an exceptional working environment in London, where collaboration and innovation thrive. As a Reserving Actuary, you will benefit from a vibrant culture that encourages professional growth and development, alongside competitive remuneration and comprehensive benefits. Join us to make a meaningful impact while enjoying the unique advantages of working in one of the world's leading financial hubs.
