At a Glance
- Tasks: Lead IT change management and ensure smooth, compliant releases across the organisation.
- Company: Join a vibrant tech company with a collaborative culture in Bermuda, the US, or UK.
- Benefits: Enjoy hybrid working, generous time off, and support for professional development.
- Other info: Be part of a diverse team that values your unique perspective.
- Why this job: Make a real impact by improving IT processes and governance in a dynamic environment.
- Qualifications: 8+ years in IT Change Management with strong Azure DevOps experience.
The predicted salary is between 70000 - 90000 € per year.
This role is based in Bermuda, the US or UK and reports into Hamilton’s global Chief Information Security Officer. The Senior Change & Release Manager is accountable for governing, coordinating, and continuously improving all IT changes across the organization — including infrastructure, applications, security, data, and cloud platforms. This role ensures that changes are planned, risk‑assessed, approved, communicated, released, and executed in a controlled and transparent manner, balancing speed of delivery with operational stability and regulatory compliance. The role owns the Change Control Board (CCB) and release management framework and is the central authority for change governance using ITIL‑aligned practices and Azure DevOps as the system of record.
What you will do
- Change Governance & Control
- Own and operate the enterprise Change Management process aligned to ITIL best practices.
- Chair and coordinate the Change Control Board (CCB), including preparation, agenda management, risk reviews, and decision tracking.
- Ensure all changes (standard, normal, emergency) follow defined approval workflows and are appropriately risk‑rated.
- Enforce change freeze, blackout periods, and major business event protection.
- Act as final escalation point for high‑risk or cross‑platform changes.
- Release Management
- Define and maintain the release management framework, including release calendars, bundling strategies, and go‑live governance.
- Coordinate cross‑team releases spanning applications, infrastructure, cloud, security, and data platforms.
- Ensure release readiness criteria are met (testing, rollback plans, communications, monitoring, support readiness).
- Partner with DevOps and Engineering teams to align CI/CD pipelines with release governance.
- Azure DevOps Ownership
- Use Azure DevOps as the authoritative platform for change records and approvals, release tracking and milestones, risk, impact, and dependency documentation, evidence for audit and compliance, and continuous improvement of workflows, templates, dashboards, and automation for change and release management.
- Produce executive‑level reporting on change volume, risk, success rates, and incidents caused by change.
- Stakeholder & Cross‑Functional Leadership
- Act as the primary interface between IT Operations, Infrastructure, DevOps, Security, Application teams, and the business.
- Ensure changes are clearly communicated to impacted stakeholders, including support teams and end users.
- Partner with Incident and Problem Management to drive post‑implementation reviews (PIRs) and reduce change‑related incidents.
- Risk, Compliance & Continuous Improvement
- Ensure change processes meet regulatory and audit expectations (e.g., SOX ITGCs, DORA, ISO 27001/22301).
- Maintain clear audit trails, approvals, and evidence for all material changes.
- Analyze trends and metrics to continuously improve change success rates and reduce unplanned outages.
- Mature the organization from reactive change control to predictable, high‑quality delivery.
What you require for the role
Essential
- 8+ years’ experience in IT Change Management, Release Management, or Service Management roles.
- Deep, practical experience with ITIL‑aligned change control and Change Control Boards (CCB).
- Strong hands‑on experience using Azure DevOps to manage changes, releases, workflows, and reporting.
- Proven experience coordinating complex, cross‑team releases in enterprise environments.
- Strong understanding of IT Operations, Infrastructure, Cloud, Security, and Application delivery.
- Experience operating in regulated environments with audit and compliance requirements.
- Excellent stakeholder management, facilitation, and decision‑making skills.
Desirable
- ITIL v4 certification (or equivalent).
- Experience integrating change governance with DevOps / CI‑CD pipelines.
- Familiarity with SOX, DORA, ISO 27001/22301, or similar regulatory frameworks.
- Experience designing dashboards and KPIs for executive reporting.
Key Competencies
- Strong governance mindset with pragmatic delivery focus.
- Calm, authoritative decision‑making under pressure.
- Ability to challenge teams constructively while enabling delivery.
- Excellent written and verbal communication.
- Highly organized, detail‑oriented, and process‑driven.
What you can expect from us
We offer a vibrant, entrepreneurial, and collaborative culture guided by our values: Be Smart, Be Sensible, Be Open and Be More. We know if we welcome and respect differences, we’ll attract and retain talent that brings a valuable diversity of perspectives and experience. We want all our colleagues to feel that they can bring their whole selves to work at Hamilton and know that they can be part of building a great company.
Benefits
- Hybrid working.
- Matching 401K plan.
- Medical, dental, vision, life, disability.
- Generous time off (including parental leave).
- Continued support for professional development.
- Gym subsidy.
- My day (additional days leave for personal interests/wellness/charity work).
Senior Change Manager employer: Hamilton
Hamilton offers an exceptional work environment for the Senior Change Manager role, located in the picturesque settings of Bermuda, the US, or the UK. With a vibrant and collaborative culture that values diversity and inclusion, employees benefit from hybrid working options, generous time off, and robust professional development support. The company prioritises employee well-being through initiatives like gym subsidies and additional leave for personal interests, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Change Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and needs. Remember, it’s all about showing them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your skills and experiences, the more confident you'll be when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the crowd.
We think you need these skills to ace Senior Change Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your experience in IT Change Management and Release Management. Use keywords from the job description to show that you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for the Senior Change Manager role. Share specific examples of your past experiences that align with our needs, especially around governance and cross-team coordination.
Showcase Your Skills:Don’t forget to highlight your hands-on experience with Azure DevOps and ITIL practices. We want to see how you've used these tools to manage changes and releases effectively in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us!
How to prepare for a job interview at Hamilton
✨Know Your ITIL Inside Out
As a Senior Change Manager, you'll need to demonstrate a solid understanding of ITIL best practices. Brush up on your knowledge of change governance and control processes, and be ready to discuss how you've applied these principles in past roles.
✨Familiarise Yourself with Azure DevOps
Since this role heavily relies on Azure DevOps for managing changes and releases, make sure you’re comfortable navigating the platform. Prepare examples of how you've used it to track changes, manage workflows, and produce reports.
✨Prepare for Stakeholder Engagement
This position requires excellent stakeholder management skills. Think about times when you've successfully communicated complex changes to various teams. Be ready to share specific examples that highlight your ability to facilitate discussions and drive consensus.
✨Showcase Your Problem-Solving Skills
The role involves acting as a final escalation point for high-risk changes. Prepare to discuss scenarios where you've had to make tough decisions under pressure. Highlight your calm, authoritative approach and how you ensure operational stability while balancing speed of delivery.
