At a Glance
- Tasks: Lead IT change management and ensure smooth, compliant releases across the organisation.
- Company: Join a vibrant tech company with a collaborative culture in Bermuda, the US, or UK.
- Benefits: Enjoy hybrid working, generous time off, and support for professional development.
- Other info: Be part of a diverse team that values your unique perspective and contributions.
- Why this job: Make a real impact by improving IT processes and governance in a dynamic environment.
- Qualifications: 8+ years in IT Change Management with strong Azure DevOps experience.
The predicted salary is between 70000 - 90000 £ per year.
This role is based in Bermuda, the US or UK and reports into Hamilton’s global Chief Information Security Officer. The Senior Change & Release Manager is accountable for governing, coordinating, and continuously improving all IT changes across the organization — including infrastructure, applications, security, data, and cloud platforms. This role ensures that changes are planned, risk‑assessed, approved, communicated, released, and executed in a controlled and transparent manner, balancing speed of delivery with operational stability and regulatory compliance. The role owns the Change Control Board (CCB) and release management framework and is the central authority for change governance using ITIL‑aligned practices and Azure DevOps as the system of record.
What you will do
- Change Governance & Control
- Own and operate the enterprise Change Management process aligned to ITIL best practices.
- Chair and coordinate the Change Control Board (CCB), including preparation, agenda management, risk reviews, and decision tracking.
- Ensure all changes (standard, normal, emergency) follow defined approval workflows and are appropriately risk‑rated.
- Enforce change freeze, blackout periods, and major business event protection.
- Act as final escalation point for high‑risk or cross‑platform changes.
- Release Management
- Define and maintain the release management framework, including release calendars, bundling strategies, and go‑live governance.
- Coordinate cross‑team releases spanning applications, infrastructure, cloud, security, and data platforms.
- Ensure release readiness criteria are met (testing, rollback plans, communications, monitoring, support readiness).
- Partner with DevOps and Engineering teams to align CI/CD pipelines with release governance.
- Azure DevOps Ownership
- Use Azure DevOps as the authoritative platform for change records and approvals, release tracking and milestones, risk, impact, and dependency documentation, evidence for audit and compliance, and continuous improvement of workflows, templates, dashboards, and automation for change and release management.
- Produce executive‑level reporting on change volume, risk, success rates, and incidents caused by change.
- Stakeholder & Cross‑Functional Leadership
- Act as the primary interface between IT Operations, Infrastructure, DevOps, Security, Application teams, and the business.
- Ensure changes are clearly communicated to impacted stakeholders, including support teams and end users.
- Partner with Incident and Problem Management to drive post‑implementation reviews (PIRs) and reduce change‑related incidents.
- Risk, Compliance & Continuous Improvement
- Ensure change processes meet regulatory and audit expectations (e.g., SOX ITGCs, DORA, ISO 27001/22301).
- Maintain clear audit trails, approvals, and evidence for all material changes.
- Analyze trends and metrics to continuously improve change success rates and reduce unplanned outages.
- Mature the organization from reactive change control to predictable, high‑quality delivery.
What you require for the role
- Essential
- 8+ years’ experience in IT Change Management, Release Management, or Service Management roles.
- Deep, practical experience with ITIL‑aligned change control and Change Control Boards (CCB).
- Strong hands‑on experience using Azure DevOps to manage changes, releases, workflows, and reporting.
- Proven experience coordinating complex, cross‑team releases in enterprise environments.
- Strong understanding of IT Operations, Infrastructure, Cloud, Security, and Application delivery.
- Experience operating in regulated environments with audit and compliance requirements.
- Excellent stakeholder management, facilitation, and decision‑making skills.
- Desirable
- ITIL v4 certification (or equivalent).
- Experience integrating change governance with DevOps / CI‑CD pipelines.
- Familiarity with SOX, DORA, ISO 27001/22301, or similar regulatory frameworks.
- Experience designing dashboards and KPIs for executive reporting.
Key Competencies
- Strong governance mindset with pragmatic delivery focus
- Calm, authoritative decision‑making under pressure
- Ability to challenge teams constructively while enabling delivery
- Excellent written and verbal communication
- Highly organized, detail‑oriented, and process‑driven
What you can expect from us
We offer a vibrant, entrepreneurial, and collaborative culture guided by our values: Be Smart, Be Sensible, Be Open and Be More. We know if we welcome and respect differences, we’ll attract and retain talent that brings a valuable diversity of perspectives and experience. We want all our colleagues to feel that they can bring their whole selves to work at Hamilton and know that they can be part of building a great company.
Benefits
- Hybrid working
- Matching 401K plan
- Medical, dental, vision, life, disability
- Generous time off (including parental leave)
- Continued support for professional development
- Gym subsidy
- My day (additional days leave for personal interests/wellness/charity work)
Senior Change Manager in London employer: Hamilton
Hamilton offers an exceptional work environment for the Senior Change Manager role, located in the picturesque settings of Bermuda, the US, or the UK. With a vibrant and collaborative culture that values diversity and inclusion, employees benefit from hybrid working arrangements, generous time off, and robust professional development support. The company prioritises employee growth and well-being, making it an ideal place for those seeking meaningful and rewarding careers in IT change management.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Change Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and needs. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. We love seeing candidates who take initiative!
We think you need these skills to ace Senior Change Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in IT Change Management and Release Management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your ITIL Knowledge:Since this role is all about ITIL best practices, be sure to mention any specific experiences you have with change control and governance. We love seeing candidates who can demonstrate a solid understanding of these frameworks.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hamilton
✨Know Your ITIL Inside Out
As a Senior Change Manager, you'll need to demonstrate a solid understanding of ITIL best practices. Brush up on your knowledge of change control processes and be ready to discuss how you've applied these principles in past roles.
✨Showcase Your Azure DevOps Skills
Since this role requires hands-on experience with Azure DevOps, prepare to talk about specific projects where you've used the platform. Highlight how you managed changes, tracked releases, and ensured compliance using Azure DevOps.
✨Prepare for Stakeholder Scenarios
Expect questions about stakeholder management and cross-functional collaboration. Think of examples where you've successfully communicated changes to various teams and how you handled any pushback or challenges that arose.
✨Demonstrate Your Governance Mindset
This role demands a strong governance focus. Be ready to discuss how you've implemented governance frameworks in previous positions, including how you maintained audit trails and ensured compliance with regulatory requirements.
