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- Tasks: Lead a team to schedule and manage repairs for social housing tenants.
- Company: Hamilton Woods Associates is dedicated to delivering high-quality housing services.
- Benefits: Enjoy a hybrid work model and competitive salary between £36,000-£40,000.
- Why this job: Join a dynamic team focused on customer care and impactful service delivery.
- Qualifications: Experience in managing scheduling teams; social housing experience is a plus.
- Other info: Apply quickly as we receive a high volume of applications!
The predicted salary is between 30000 - 40000 £ per year.
Repairs Scheduling Manager Temporary- Permanent £36,000- £40,000 Trafford/ Hybrid Hamilton Woods Associates are currently recruiting for a Repairs Scheduling Manager on a temporary basis. The successful candidate will be leading a team of four Repairs Planners to deliver reactive repairs to social housing tenants. Responsibilities of the Repairs Scheduling Manager: * Leading, developing and effectively managing the repairs planning team to ensure a high-quality responsive repairs and maintenance service is delivered in a cost-effective manner * Managing the planning and daily scheduling of repairs through operatives\’ diaries, creating maximum efficiency and productivity, ensuring key performance indicators are maintained and appointments are not missed * Holding responsibility for managing complex repairs, and planning effectively to minimise any disruption to customers * Providing guidance and assistance to contact centre staff in the allocation of appointments and diagnosis of repairs, and provide constructive feedback on how the service could be further improved * Supporting the Repairs Managers to manage and monitor the repairs service by providing weekly and monthly analysis and reporting information reports on performance for the repairs service * Promoting good quality customer care at all times and ensuring all staff meet or exceed agreed service standards * Developing effective working relationships with colleagues, partners and key stakeholders to support the delivery of a customer focused service. * Managing and responding to technical queries and escalated complaints, responding to all customer complaints about planning * Ensuring your team operates in compliance with all Risk Assessments, Method Statements and COSHH Data sheets relating to the work of your team * Ensure maximum efficiency and effectiveness of the team by regularly reviewing systems, processes and operative/supply chain requirements to ensure a high-quality service is delivered Requirements of the Repairs Scheduling Manager: * Previous experience managing scheduling or planning teams * Experience within social housing is desirable although not essential To be considered for this exciting role, please contact Bethan Hall – Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all candidates and please consider your application unsuccessful
Repairs Scheduling Manager employer: Hamilton Woods
Contact Detail:
Hamilton Woods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Scheduling Manager
✨Tip Number 1
Familiarise yourself with the social housing sector. Understanding the unique challenges and regulations in this field will help you stand out as a candidate who is not only qualified but also genuinely interested in making a difference.
✨Tip Number 2
Highlight your leadership skills. As a Repairs Scheduling Manager, you'll be leading a team, so be prepared to discuss your experience in managing teams effectively, resolving conflicts, and motivating staff to achieve high performance.
✨Tip Number 3
Prepare to discuss your problem-solving abilities. Be ready to share examples of how you've successfully managed complex repairs or scheduling issues in the past, demonstrating your ability to think on your feet and maintain customer satisfaction.
✨Tip Number 4
Network with professionals in the industry. Connecting with others in the social housing and repairs management sectors can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Repairs Scheduling Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing scheduling or planning teams. Emphasise any previous roles in social housing, even if they are not essential, to show your understanding of the sector.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities listed in the job description. Mention how your skills and experiences align with leading a team, managing complex repairs, and promoting customer care.
Highlight Key Achievements: In both your CV and cover letter, include specific examples of how you have improved efficiency or productivity in previous roles. Use metrics where possible to demonstrate your impact.
Follow Application Instructions: Ensure you reference the job ID number in your application as requested. This shows attention to detail and ensures your application is processed correctly.
How to prepare for a job interview at Hamilton Woods
✨Showcase Your Leadership Skills
As a Repairs Scheduling Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and develop others.
✨Understand the Social Housing Sector
While experience in social housing is desirable but not essential, having a solid understanding of the sector can set you apart. Research common challenges faced in social housing repairs and think about how you would address them. This shows your commitment and readiness for the role.
✨Prepare for Technical Questions
Expect questions related to scheduling, planning, and managing repairs. Brush up on relevant terminology and processes, and be ready to discuss how you would handle complex repairs or escalated complaints. Demonstrating your technical knowledge will instil confidence in your capabilities.
✨Emphasise Customer Care
Customer care is crucial in this role. Be ready to share examples of how you've promoted good customer service in previous positions. Discuss how you would ensure your team meets or exceeds service standards, and how you would handle customer complaints effectively.
