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- Tasks: Coordinate with contractors, manage customer queries, and oversee property inspections.
- Company: Hamilton Woods Associates, a dynamic team in Manchester.
- Benefits: Competitive pay, hybrid work model, and valuable experience.
- Why this job: Make a difference by improving living conditions and supporting your community.
- Qualifications: Full UK driving licence and relevant experience required.
- Other info: Temporary role with potential for growth and development.
The predicted salary is between 15 - 20 £ per hour.
Temporary, 3 months+
£17.78 Umbrella
Manchester, hybrid - 2 days per week in the office
Hamilton Woods Associates are currently recruiting for a Damp and Mould Administrator to act as the main contact for external contractors, respond to queries, monitor progress and ensure timely updates are shared with customers and internal teams.
Duties and Responsibilities of the Damp and Mould Administrator (not limited to):
- Act as the main coordination contact for external contractors, respond to queries, monitor progress and ensure timely updates are shared with customers and internal teams.
- Manage customer enquiries relating to repairs, specialist works and environmental issues, handling enquiries received through digital systems, email and telephone line.
- Review and assess reported property condition issues, producing clear written summaries of findings and recommended actions for customers.
- Maintain accurate job records within internal systems, ensuring appointments, documentation, photographs, costings and authorisations are completed and logged correctly.
- Oversee day-to-day workflow management, prioritising tasks to meet service targets and ensure effective delivery across multiple workstreams.
- Coordinate inspections and visits by scheduling activity efficiently through diary management and mobile working platforms, minimising missed appointments.
- Proactively confirm upcoming appointments with customers, rearranging where necessary to ensure access and reduce failed visits.
- Provide support where access to properties cannot be gained, contacting occupants to resolve issues while operatives are on site.
- Review invoices and cost information, identifying discrepancies, obtaining credits where required and raising additional orders or variations in line with procedures.
- Support compliance with legal and access processes required to enable inspections, servicing or repair works.
- Escalate risks, service issues or customer dissatisfaction appropriately, ensuring managers are informed and corrective action is taken.
- Manage complaints.
Essential Requirements of the Damp and Mould Administrator:
- Full UK Driving Licence
- Relevant previous experience in a similar role
To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
Damp and Mould Administrator in Manchester employer: Hamilton Woods
Contact Detail:
Hamilton Woods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Damp and Mould Administrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work with damp and mould issues. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of property condition assessments and customer service skills. We want you to shine when discussing how you’d handle queries and manage contractors!
✨Tip Number 3
Showcase your organisational skills! Be ready to talk about how you prioritise tasks and manage multiple workstreams. We love hearing about real-life examples where you’ve kept everything running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for candidates who are proactive and eager to join our team.
We think you need these skills to ace Damp and Mould Administrator in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience as a Damp and Mould Administrator. Use keywords from the job description to show that you understand what we're looking for.
Be Clear and Concise: When writing your covering note, keep it straightforward. We want to see your skills and experience without wading through unnecessary fluff. Stick to the point and make every word count!
Show Your Enthusiasm: Let us know why you're excited about this role! A bit of personality goes a long way. Share what draws you to the position and how you can contribute to our team at StudySmarter.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, it makes tracking your application easier for us.
How to prepare for a job interview at Hamilton Woods
✨Know Your Stuff
Make sure you understand the role of a Damp and Mould Administrator inside out. Familiarise yourself with the key responsibilities, like managing customer enquiries and coordinating with contractors. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully handled similar tasks. Whether it's managing complaints or coordinating schedules, having concrete examples ready will demonstrate your capability and give the interviewer a clear picture of how you work.
✨Show Your Communication Skills
As this role involves liaising with customers and contractors, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and concisely. You might even want to prepare for common scenarios, like how you'd handle a difficult customer enquiry.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s processes or team dynamics. This shows that you're not just interested in the job, but also in how you can fit into their culture and contribute to their goals.
