At a Glance
- Tasks: Create engaging content across digital and social media to connect with the community.
- Company: Hamilton Woods Associates, a dynamic team focused on community engagement.
- Benefits: Competitive salary, professional development, and a chance to make a difference.
- Other info: Join a vibrant team and enjoy opportunities for growth in a supportive environment.
- Why this job: Be the voice of the community and drive positive change through effective communication.
- Qualifications: CIPR or CIM certificate and a passion for marketing and communication.
Hamilton Woods Associates are currently recruiting for a Customer Engagement Officer to develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.
Duties and Responsibilities of the Customer Engagement Officer:
- Develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.
- Produce resident-focused content including newsletters, FAQs, project updates, briefings and web copy, simplifying complex regeneration activity.
- Maintain accurate and up-to-date project information across websites and digital platforms.
- Plan and deliver community engagement activities including consultations, workshops, drop-ins, surveys and online events.
- Build positive relationships with residents, stakeholders and community groups, encouraging inclusive participation and feedback.
- Gather and analyse customer insight to support project decision-making, service improvements and resident outcomes.
- Support stakeholder engagement with local authorities, councillors, contractors, media and regeneration partners.
- Monitor communications and engagement activity, ensuring compliance with project deadlines, data protection and EDI requirements.
Essential Requirements of the Customer Engagement Officer:
- Higher education CIPR or CIM certificate and/or marketing or communication related degree.
- Full UK Driving Licence.
To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
Customer Engagement Officer in Manchester employer: Hamilton Woods
Hamilton Woods Associates is an exceptional employer, offering a dynamic work environment in Manchester where creativity and community engagement thrive. With a strong focus on employee development, we provide opportunities for growth through training and hands-on experience in communications and stakeholder engagement. Our inclusive culture fosters collaboration and innovation, making it a rewarding place to contribute to meaningful projects that positively impact local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Officer in Manchester
✨Tip Number 1
Get to know the company inside out! Research Hamilton Woods Associates and their projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer engagement. Think about how you can demonstrate your skills in communication and community involvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Customer Engagement Officer in Manchester
Some tips for your application 🫡
Tailor Your Covering Note:Make sure to customise your covering note to highlight your experience and skills that match the Customer Engagement Officer role. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role is all about engaging with customers, use your application to demonstrate your communication prowess. Whether it's through clear writing or creative content ideas, let us know how you can connect with our audience.
Highlight Relevant Experience:Don’t forget to mention any previous roles or projects where you've developed engaging communications or community engagement activities. We love seeing how your past experiences can contribute to our mission!
Apply Through Our Website:For a smooth application process, make sure to apply directly through our website. It’s the best way for us to receive your application and keep everything organised. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Hamilton Woods
✨Know Your Audience
Before the interview, research the company and its community engagement initiatives. Understand their values and how they communicate with residents. This will help you tailor your responses and show that you're genuinely interested in their mission.
✨Showcase Your Communication Skills
As a Customer Engagement Officer, strong communication is key. Prepare examples of how you've created engaging content or facilitated community activities in the past. Be ready to discuss how you simplify complex information for different audiences.
✨Demonstrate Your Analytical Skills
Gather examples of how you've used customer insights to drive decisions or improve services. Be prepared to discuss specific metrics or feedback you've analysed and how it influenced your approach to engagement.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and community engagement strategies. This shows your enthusiasm and helps you assess if the company is the right fit for you.
