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- Tasks: Supervise and support staff while managing offenders' transition from custody to community.
- Company: Hamilton Woods Associates, dedicated to community safety and rehabilitation.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Full UK Driving Licence, enhanced DBS, and a practicing Christian.
- Other info: Join a dynamic team with opportunities for growth and impactful work.
The predicted salary is between 38500 - 54000 £ per year.
Hamilton Woods Associates are currently recruiting for a Deputy Service Manager on a permanent basis to work effectively in the management of offenders in their transition from custody into the community.
Duties and Responsibilities
- Provide effective supervision, support, appraisal, and line management of staff, ensuring wellbeing, professional development, and consistent performance.
- Represent the organisation at external events and contribute to internal activities that support organisational identity and stakeholder engagement.
- Lead the assessment and management of risk to residents, staff, and the public, including security procedures and liaison with relevant stakeholders.
- Manage complex and challenging behaviour calmly and professionally using assessment, planning, and de‑escalation strategies.
- Support referral processes, assess needs and risks, manage placements, and liaise with central referral units and partner agencies.
- Work collaboratively with statutory agencies, including report writing for courts and other bodies in line with confidentiality and policy requirements.
- Contribute to rota management, provide on‑call cover, and support operational continuity, including emergency and recall processes.
- Manage and oversee medication safely in line with organisational and statutory policies.
- Lead and contribute to team meetings, brief staff on risks and changes, and ensure learning from incidents.
- Support recruitment and retention of high‑quality staff in collaboration with management and HR.
- Manage high‑risk individuals, including complex multi‑agency public protection cases.
Essential Requirements
- Full UK Driving Licence
- Practicing Christian
- Enhanced DBS
To be considered for this exciting role, please contact Lucie Houston – Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number.
Deputy Services Manager in London employer: Hamilton Woods
Contact Detail:
Hamilton Woods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the field, attend relevant events, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that Deputy Services Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to managing offenders and handling complex behaviours. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you’ve successfully managed teams or handled challenging situations. We want to see how you can bring that experience to the table as a Deputy Service Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Deputy Services Manager in London
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Deputy Service Manager role. Highlight your relevant experience in managing offenders and working with complex behaviours, as this will show us you understand the job and are genuinely interested.
Showcase Your Skills: In your application, don’t forget to emphasise your skills in supervision, risk management, and collaboration with statutory agencies. We want to see how your background aligns with our needs, so be specific about your achievements!
Be Professional Yet Personal: While we appreciate professionalism, don’t hesitate to let your personality shine through. Share a bit about your values and why you’re passionate about supporting individuals in their transition from custody to community.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important details about the role. Plus, it makes the process smoother for everyone!
How to prepare for a job interview at Hamilton Woods
✨Know Your Stuff
Make sure you understand the role of a Deputy Service Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around managing offenders and working with various stakeholders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves supervising and supporting staff, be ready to share examples of your leadership experience. Think about times when you've managed a team, handled challenging behaviour, or contributed to professional development. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your ability to manage risk and complex situations. Prepare by thinking through potential scenarios you might encounter in the role, such as dealing with high-risk individuals or coordinating with partner agencies. Practising your responses can help you stay calm and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to demonstrate your interest in the organisation and the role. Ask about their approach to staff wellbeing, how they handle multi-agency collaboration, or what success looks like for a Deputy Service Manager in their eyes. This shows you're not just looking for any job, but that you're keen on making a meaningful contribution.
