At a Glance
- Tasks: Be the go-to person for customer complaints and feedback, ensuring a top-notch experience.
- Company: Join a supportive team focused on delivering excellent customer service.
- Benefits: Competitive pay, flexible working hours, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and basic IT skills required.
The predicted salary is between 28350 - 34650 £ per year.
Hamilton Woods Associates are currently recruiting for a Customer Experience Coordinator to act as the first point of contact for complaints, manage customer feedback and enquiries, and support the delivery of a high-quality customer experience across all service areas.
Duties and Responsibilities:
- Act as the first point of contact for customer complaints, ensuring they are logged, acknowledged and progressed in line with policy.
- Investigate and resolve low-risk Stage 1 complaints.
- Quality check complaint responses to ensure compliance with internal standards and Housing Ombudsman expectations.
- Manage MP and Councillor enquiries, providing timely and professional responses.
- Follow up on customer feedback and surveys, working with internal teams to resolve issues.
- Identify trends in customer feedback and share insights to support service improvement.
- Communicate with customers across phone, email and written channels with empathy and professionalism.
- Maintain accurate records of all customer interactions in line with data protection requirements.
- Support customers in accessing digital and self-service options.
- Promote equality, diversity and inclusion in all customer interactions.
Essential Requirements:
- Previous experience within a customer service role.
- IT literate, including Microsoft Office.
To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
Customer Experience Coordinator in London employer: Hamilton Woods
Hamilton Woods is an exceptional employer, offering a supportive work culture that prioritises employee development and growth. As a Leasehold Officer in Essex, you will benefit from competitive remuneration, comprehensive training opportunities, and a collaborative environment that values your contributions to enhancing resident satisfaction and compliance with leasehold legislation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Coordinator in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hamilton Woods.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hamilton Woods. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Experience Coordinator in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hamilton Woods.
How to prepare for a job interview at Hamilton Woods
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hamilton Woods's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hamilton Woods offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
