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- Tasks: Manage rental income collection and assist tenants with their queries.
- Company: Join a reputable organisation in Manchester focused on housing management.
- Benefits: Enjoy a competitive salary and the chance to make a real impact.
- Why this job: Be part of a team that supports tenants and promotes financial inclusion.
- Qualifications: Must have a full UK driving licence and experience in housing management.
- Other info: Apply quickly as high application volumes may limit responses.
The predicted salary is between 27500 - 38500 £ per year.
Hamilton Woods Associates are currently recruiting for an Income Officer on a permanent basis, to join an organisation based in Manchester.
Duties and Responsibilities of the Income Officer:
- Manage the collection and oversight of rental income, ensuring targets and procedures are met.
- Address tenant inquiries, providing regular updates on the status of their accounts and resolving queries promptly.
- Stay informed on current housing legislation and Welfare Reform, particularly how welfare benefits may impact tenants' ability to pay rent.
- Identify households requiring specialist support and collaborate with Welfare Benefits, Tenancy Support services, and other agencies to assist tenants in maintaining their tenancy.
- Take appropriate legal action in cases of arrears, including attending court hearings and eviction proceedings when necessary.
- Contribute to the association's financial inclusion initiatives, such as supporting access to digital training and employment pathways.
Essential Requirements of the Income Officer:
- Full UK Driving Licence
- Previous experience within housing management and income recovery
To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
Income Officer employer: Hamilton Woods
Contact Detail:
Hamilton Woods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Familiarise yourself with current housing legislation and welfare reforms. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the challenges tenants face.
✨Tip Number 2
Network with professionals in the housing management sector. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to income recovery and tenant support. Think of examples from your past experiences that showcase your problem-solving skills.
✨Tip Number 4
Showcase your ability to work collaboratively with other agencies. Highlight any previous experience where you successfully partnered with external organisations to support tenants, as this is crucial for the role.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management and income recovery. Use specific examples that demonstrate your ability to manage rental income and address tenant inquiries effectively.
Craft a Strong Covering Note: In your covering note, clearly outline your experience and suitability for the Income Officer role. Mention your understanding of current housing legislation and how it relates to the responsibilities of the position.
Showcase Relevant Skills: Emphasise skills such as communication, problem-solving, and legal knowledge related to arrears and eviction proceedings. These are crucial for the role and should be evident in both your CV and covering note.
Follow Application Instructions: Ensure you reference the job ID number in your application as specified. This shows attention to detail and helps the hiring team identify your application quickly.
How to prepare for a job interview at Hamilton Woods
✨Know Your Legislation
Familiarise yourself with current housing legislation and Welfare Reform. Being able to discuss how these laws impact tenants will show your understanding of the role and its responsibilities.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved tenant inquiries or managed arrears in the past. Highlighting your ability to handle difficult situations will impress interviewers.
✨Showcase Your Collaboration Skills
Be ready to discuss instances where you've worked with other agencies or services to support tenants. This role requires teamwork, so demonstrating your collaborative spirit is key.
✨Prepare for Legal Scenarios
Understand the legal actions that can be taken in cases of arrears. Be prepared to discuss how you would approach court hearings or eviction proceedings, as this is a critical aspect of the job.
