At a Glance
- Tasks: Be the go-to person for customers in shared ownership and leasehold properties.
- Company: Join a supportive team in a leading housing organisation.
- Benefits: Competitive salary, job stability, and opportunities for professional growth.
- Other info: Office-based role with a vibrant team atmosphere in Leeds.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24633 - 30107 £ per year.
Hamilton Woods Associates are recruiting for a number of Housing Customer Service Advisors on a permanent basis. Office working will be required at least 4 days a week in the organisation's Leeds based offices.
Key Responsibilities of the Housing Customer Service Advisor:
- Acting as the first point of contact for customers living within shared ownership and leasehold properties
- Managing rent arrears cases and enquiries
- Maximising income collection for the business, including rent and service charges
- Negotiating feasible repayment plans for customers
- Managing complaints of anti-social behaviour
- Liaising with third party property management agents, developers and customers
- Managing shared ownership homes and leases, ensuring compliance with relevant legislation, regulation and industry good practice
- Liaising with external legal advisors, mortgage lenders, debt charities, and government benefit departments
- Attending court to represent the organisation at repossession hearings
- Supporting the team with regards to customer feedback, including customer satisfaction surveys
- Maintaining accurate records of customer accounts and changes
Housing Customer Service Advisor employer: Hamilton Woods
Hamilton Woods is an exceptional employer, offering a supportive work culture that prioritises employee development and growth. As a Leasehold Officer in Essex, you will benefit from competitive remuneration, comprehensive training opportunities, and a collaborative environment that values your contributions to enhancing resident satisfaction and compliance with leasehold legislation.
We think you need these skills to ace Housing Customer Service Advisor
Communication Skills
Problem-Solving Skills
Attention to Detail
Adaptability
Teamwork
Customer Service
Time Management
