Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customer complaints and ensure a high-quality experience.
- Company: Join a supportive team focused on delivering excellent customer service.
- Benefits: Competitive salary, professional development, and a chance to make a difference.
- Other info: Opportunity to promote equality and inclusion while growing your career.
- Why this job: Help improve services by resolving customer issues and providing valuable feedback.
- Qualifications: Experience in customer service and proficiency in IT, including Microsoft Office.
The predicted salary is between 28000 - 28000 £ per year.
Hamilton Woods Associates are currently recruiting for a Complaints Assistant to act as the first point of contact for complaints, manage customer feedback and enquiries, and support the delivery of a high-quality customer experience across all service areas.
Duties and Responsibilities of the Complaints Assistant:
- Act as the first point of contact for customer complaints, ensuring they are logged, acknowledged and progressed in line with policy
- Investigate and resolve low-risk Stage 1 complaints
- Quality check complaint responses to ensure compliance with internal standards and Housing Ombudsman expectations
- Manage MP and Councillor enquiries, providing timely and professional responses
- Follow up on customer feedback and surveys, working with internal teams to resolve issues
- Identify trends in customer feedback and share insights to support service improvement
- Communicate with customers across phone, email and written channels with empathy and professionalism
- Maintain accurate records of all customer interactions in line with data protection requirements
- Support customers in accessing digital and self-service options
- Promote equality, diversity and inclusion in all customer interactions
Essential Requirements of the Complaints Assistant:
- Previous experience within a customer service role
- IT literate, including Microsoft Office
Complaints Assistant in Dover employer: Hamilton Woods
Contact Detail:
Hamilton Woods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Assistant in Dover
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help us understand how you can contribute to delivering a high-quality customer experience, which is key for a Complaints Assistant.
✨Tip Number 2
Practice your communication skills! As a Complaints Assistant, you'll need to handle customer interactions with empathy and professionalism. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 3
Prepare examples from your previous experience that showcase your problem-solving skills. We want to hear how you've successfully managed complaints or feedback in the past, so have those stories ready!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in the role.
We think you need these skills to ace Complaints Assistant in Dover
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Assistant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since you'll be dealing with complaints and customer feedback, it's crucial to demonstrate your communication prowess. Use clear and professional language in your application, and don’t shy away from sharing examples of how you've handled customer interactions in the past.
Highlight Problem-Solving Abilities: As a Complaints Assistant, you'll need to investigate and resolve issues effectively. In your application, share specific instances where you've successfully tackled challenges or improved customer experiences. We love seeing how you think on your feet!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Hamilton Woods
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Complaints Assistant. Familiarise yourself with how to log and manage complaints, as well as the importance of empathy in customer interactions. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Prepare Real-Life Examples
Think of specific situations from your previous customer service experience where you successfully resolved complaints or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your problem-solving skills in action.
✨Showcase Your Communication Skills
As a Complaints Assistant, you'll need to communicate effectively across various channels. Practice articulating your thoughts clearly and professionally. You might even want to prepare for common questions about handling difficult customers or managing feedback, so you can showcase your ability to maintain professionalism under pressure.
✨Emphasise Your Commitment to Improvement
Highlight your willingness to learn and adapt. Discuss how you can identify trends in customer feedback and contribute to service improvements. This shows that you're not just focused on resolving issues but also on enhancing the overall customer experience, which is key for this role.