At a Glance
- Tasks: Create engaging content and connect with the community through various channels.
- Company: Hamilton Woods Associates, a dynamic organisation focused on community engagement.
- Benefits: Competitive salary, fixed-term contract, and opportunities for professional growth.
- Other info: Join a supportive team and help shape local projects for positive change.
- Why this job: Make a real difference in your community while developing your communication skills.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 36000 - 36000 £ per year.
Fixed Term Contract, 2+ years £36,000 Manchester
Hamilton Woods Associates are currently recruiting for a Customer Engagement Officer to develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.
Duties and Responsibilities of the Customer Engagement Officer:
- Develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.
- Produce resident-focused content including newsletters, FAQs, project updates, briefings and web copy, simplifying complex regeneration activity.
- Maintain accurate and up-to-date project information across websites and digital platforms.
- Plan and deliver community engagement activities including consultations, workshops, drop-ins, surveys and online events.
- Build positive relationships with residents, stakeholders and community groups, encouraging inclusive participation and feedback.
- Gather and analyse customer insight to support project decision-making, service improvements and resident outcomes.
- Support stakeholder engagement with local authorities, councillors, contractors, media and regeneration partners.
- Monitor communications and engagement activity, ensuring compliance with project deadlines, data protection and EDI requirements.
Customer Engagement Officer employer: Hamilton Woods
Hamilton Woods Associates is an exceptional employer, offering a dynamic work culture that prioritises employee growth and community engagement. Located in Manchester, we provide our Customer Engagement Officers with opportunities to develop impactful communication strategies while fostering positive relationships within the community. Our commitment to inclusivity and professional development ensures that every team member can thrive in a supportive environment, making a meaningful difference in residents' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, offer to present at community events or workshops. This not only showcases your communication skills but also demonstrates your commitment to engaging with the community.
✨Tip Number 3
Be proactive! Don’t wait for job openings to pop up. Reach out to companies you admire and express your interest in working with them. You never know when an opportunity might arise!
✨Tip Number 4
Utilise our website for job applications! We’ve got loads of resources to help you prepare for interviews and ace those tough questions. Let’s get you that Customer Engagement Officer role!
We think you need these skills to ace Customer Engagement Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Engagement Officer role. Highlight your experience in creating engaging content and managing communications across various channels, as this is key to what we’re looking for.
Showcase Your Communication Skills:Since the role involves developing clear and engaging communications, don’t shy away from demonstrating your writing skills. Use examples of past projects where you’ve simplified complex information or engaged with communities effectively.
Highlight Your Community Engagement Experience:We want to see your experience in planning and delivering community engagement activities. Share specific instances where you’ve successfully gathered feedback or built relationships with residents and stakeholders.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Hamilton Woods
✨Know Your Audience
Before the interview, research the company and its community engagement initiatives. Understand their values and how they communicate with residents. This will help you tailor your responses and show that you're genuinely interested in their mission.
✨Showcase Your Communication Skills
As a Customer Engagement Officer, strong communication is key. Prepare examples of how you've created engaging content or facilitated community activities in the past. Be ready to discuss your approach to simplifying complex information for different audiences.
✨Demonstrate Your Analytical Skills
Highlight your ability to gather and analyse customer insights. Bring examples of how you've used data to inform decisions or improve services. This shows that you can contribute to project decision-making effectively.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like managing community feedback or planning an engagement event. Think through potential scenarios and your strategies for addressing them, showcasing your problem-solving skills.
