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- Tasks: Support residents with housing needs and manage caseloads effectively.
- Company: Join a dedicated team in Coventry focused on community support.
- Benefits: Competitive pay, flexible hours, and the chance to make a difference.
- Why this job: Help people find and maintain their homes while building valuable skills.
- Qualifications: DBS check and UK driving licence required; passion for helping others is key.
- Other info: Opportunity for permanent role after three months with career growth potential.
The predicted salary is between 13 - 17 £ per hour.
Hamilton Woods are currently recruiting for a Housing Support Officer to manage a caseload for our client based in Coventry.
Duties and Responsibilities of the Housing Support Officer:
- Manage waiting lists, assessments and resident move-ins.
- Conduct Right to Rent checks and ensure residents understand their tenancy obligations.
- Manage own caseload and cover for colleagues when required.
- Provide accurate advice and support to help residents maintain their accommodation.
- Ensure all housing management activity complies with legislation, policy and regulatory requirements.
- Record all interactions, actions and outcomes accurately on internal systems.
- Handle housing administration including data entry, correspondence and scheduling inspections or meetings.
- Deliver excellent customer service to residents, dealing with enquiries, complaints and maintenance requests promptly.
- Build strong professional relationships with residents, internal teams and external partners.
- Collect and monitor performance data, assisting with regular reporting.
- Manage incidents, arrears and anti-social behaviour cases in line with policies and procedures.
- Complete court paperwork and hearings when required.
Essential Requirements of the Housing Support Officer:
- Enhanced DBS
- Full UK Driving Licence
To apply please send your CV to Alice Wright at or call 01509 276159.
Housing Support Officer in Coventry employer: Hamilton Woods
Contact Detail:
Hamilton Woods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Officer in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching common questions for Housing Support Officers. Think about your past experiences and how they relate to managing caseloads and providing excellent customer service. Practice makes perfect!
✨Tip Number 3
Show off your skills! Bring examples of how you've handled difficult situations, like managing anti-social behaviour or dealing with complaints. Real-life stories can make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Housing Support Officer in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Support Officer role. Highlight relevant experience, especially in managing caseloads and providing support to residents. We want to see how your skills match what we're looking for!
Showcase Your Customer Service Skills: Since delivering excellent customer service is key, include examples of how you've handled enquiries or complaints in the past. We love seeing candidates who can build strong relationships with residents and teams!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets right to the heart of your experience.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Hamilton Woods
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Support Officer. Familiarise yourself with managing waiting lists, conducting Right to Rent checks, and the importance of compliance with legislation. This will show that you're not just interested in the role but also prepared for it.
✨Showcase Your Customer Service Skills
Since delivering excellent customer service is crucial, think of examples from your past experiences where you've handled enquiries or complaints effectively. Be ready to discuss how you built strong relationships with residents and resolved issues promptly.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations, like managing arrears or anti-social behaviour cases. Prepare specific scenarios where you successfully navigated these challenges, highlighting your problem-solving skills and adherence to policies.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the support available for new hires, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
