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- Tasks: Support teams in handling complaints and ensure thorough investigations.
- Company: Join a leading social housing provider making a difference in Kent.
- Benefits: Enjoy hybrid working with 2 days from home and competitive pay.
- Why this job: Be part of a team that values communication and tenant satisfaction.
- Qualifications: Knowledge of complaint handling and customer service is essential.
- Other info: This is a 6-month fixed-term contract with potential for growth.
The predicted salary is between 21000 - 30000 £ per year.
Complaints Officer
6 month FTC
£26,500 per annum
Kent, Hybrid
Hamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Complaints Officer on a 6 month basis.
The role offers 2 days home working, and 3 in their offices.
Responsibilities of the Complaints Officer:
- Supporting teams with complaints
- Ensuring thorough and consistent investigations into complaints
- Providing formal written responses
- Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
- Collating information and accurately updating systems
- Recording and following up on complaints
- Providing analysis and report findings to senior management on complaints and dissatisfaction
Requirements of the Complaints Officer includes:
- Knowledge of Housing Ombudsman Complaint Handling Code
- Knowledge of resolving customer complaints
To be considered for this exciting role, please contact Lucie Houston – Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
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Complaints Officer employer: Hamilton Woods
Contact Detail:
Hamilton Woods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer
✨Tip Number 1
Familiarise yourself with the Housing Ombudsman Complaint Handling Code. Understanding this code will not only help you in the role but also demonstrate your commitment and knowledge during any discussions or interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in complaints handling. Engaging with them can provide valuable insights and may even lead to referrals that could boost your chances of landing the job.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle specific complaint scenarios. This will showcase your problem-solving skills and your ability to communicate effectively with tenants and stakeholders.
✨Tip Number 4
Research the social housing provider thoroughly. Understanding their values, mission, and recent developments will allow you to tailor your conversations and show genuine interest in contributing to their team.
We think you need these skills to ace Complaints Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Complaints Officer position. Tailor your application to highlight relevant experience and skills that match these criteria.
Craft a Strong Covering Note: Write a compelling covering note that outlines your experience in handling complaints, knowledge of the Housing Ombudsman Complaint Handling Code, and your ability to communicate effectively with tenants and stakeholders.
Highlight Relevant Experience: In your CV, emphasise any previous roles or experiences that demonstrate your capability in managing complaints, conducting investigations, and providing formal written responses. Use specific examples to illustrate your achievements.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for a role that involves formal communication.
How to prepare for a job interview at Hamilton Woods
✨Understand the Complaints Process
Familiarise yourself with the complaints process specific to housing. Be prepared to discuss how you would handle various scenarios and ensure you can articulate the importance of thorough investigations and clear communication.
✨Showcase Your Communication Skills
As a Complaints Officer, effective communication is key. Practice explaining complex issues in a simple manner and be ready to demonstrate your ability to engage with tenants, MPs, and stakeholders clearly and professionally.
✨Highlight Relevant Experience
Be sure to mention any previous experience you have in handling complaints or working within a housing context. Use specific examples to illustrate your problem-solving skills and your understanding of the Housing Ombudsman Complaint Handling Code.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask during the interview. This shows your interest in the role and helps you understand the company's approach to complaints management. Consider asking about their current challenges or how they measure success in this position.
