At a Glance
- Tasks: Support teams in handling complaints and ensure thorough investigations.
- Company: Join a leading social housing provider making a difference in Kent.
- Benefits: Enjoy hybrid working with 2 days from home and competitive pay.
- Other info: This is a 6-month fixed-term contract with potential for growth.
- Why this job: Be part of a team that values communication and tenant satisfaction.
- Qualifications: Knowledge of complaint handling and customer service is essential.
The predicted salary is between 21000 - 30000 € per year.
Complaints Officer
6 month FTC
£26,500 per annum
Kent, Hybrid
Hamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Complaints Officer on a 6 month basis.
The role offers 2 days home working, and 3 in their offices.
Responsibilities of the Complaints Officer:
- Supporting teams with complaints
- Ensuring thorough and consistent investigations into complaints
- Providing formal written responses
- Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
- Collating information and accurately updating systems
- Recording and following up on complaints
- Providing analysis and report findings to senior management on complaints and dissatisfaction
Requirements of the Complaints Officer includes:
- Knowledge of Housing Ombudsman Complaint Handling Code
- Knowledge of resolving customer complaints
To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
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Complaints Officer in Plymouth employer: Hamilton Woods
As a leading social housing provider in Kent, we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With the flexibility of hybrid working, our team enjoys a balanced lifestyle while contributing to meaningful community impact through effective complaint resolution. Join us to be part of a dedicated team where your contributions are valued and you can develop your skills in a rewarding sector.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Officer in Plymouth
✨Tip Number 1
Familiarise yourself with the Housing Ombudsman Complaint Handling Code. Understanding this code will not only help you in the role but also demonstrate your commitment and knowledge during any discussions or interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in complaints handling. Engaging with them can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare for potential interview questions by thinking about specific examples from your past experiences where you've successfully resolved complaints. This will showcase your problem-solving skills and ability to communicate effectively.
✨Tip Number 4
Stay updated on current issues in social housing and complaints management. Being knowledgeable about recent developments can give you an edge in discussions and show your genuine interest in the field.
We think you need these skills to ace Complaints Officer in Plymouth
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Complaints Officer position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Strong Covering Note:Write a compelling covering note that outlines your experience in handling complaints, knowledge of the Housing Ombudsman Complaint Handling Code, and your ability to communicate effectively with tenants and stakeholders.
Highlight Relevant Experience:In your CV, emphasise any previous roles or experiences that demonstrate your capability in managing complaints, conducting investigations, and providing formal written responses. Use specific examples to illustrate your achievements.
Proofread Your Application:Before submitting your application, thoroughly proofread your documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in complaints handling.
How to prepare for a job interview at Hamilton Woods
✨Understand the Complaints Process
Familiarise yourself with the complaints process specific to housing. Be prepared to discuss how you would handle various scenarios, demonstrating your knowledge of the Housing Ombudsman Complaint Handling Code.
✨Showcase Your Communication Skills
As a Complaints Officer, clear communication is key. Practice articulating your thoughts clearly and concisely, especially when discussing how you would keep tenants and stakeholders informed throughout the complaints process.
✨Prepare for Scenario-Based Questions
Expect questions that require you to think on your feet. Prepare examples from your past experiences where you successfully resolved complaints or handled difficult situations, highlighting your problem-solving skills.
✨Demonstrate Analytical Skills
Be ready to discuss how you would analyse complaint data and report findings to senior management. Show that you can not only record and follow up on complaints but also provide valuable insights based on your analysis.
