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- Tasks: Support teams in managing and resolving complaints effectively.
- Company: Join a leading social housing provider making a difference in Kent.
- Benefits: Enjoy hybrid working with 2 days from home and competitive salary.
- Why this job: Be part of a team that values your input and fosters a positive work culture.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: This is a 12-month fixed-term contract with potential for growth.
The predicted salary is between 37000 - 37000 £ per year.
12 month FTC
Medway, Kent/ Hybrid
37 hours pw
£37,000 per annum
Hamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Complaints Officer on a 12 month basis. The role offers 2 days home working, and 3 in their offices.
Responsibilities of the Complaints Officer:
- Supporting teams with complaints
- Ensuring thorough and consistent handling of complaints
Complaints Officer employer: Hamilton Woods
Contact Detail:
Hamilton Woods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer
✨Tip Number 1
Familiarise yourself with the specific complaints handling procedures used in social housing. Understanding the nuances of how complaints are managed in this sector will give you an edge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to handle difficult situations. Being able to articulate these scenarios will showcase your suitability for the role.
✨Tip Number 4
Research the social housing provider's recent news and developments. Showing that you are informed about their current challenges and successes can set you apart as a candidate who is genuinely interested in the organisation.
We think you need these skills to ace Complaints Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Complaints Officer. Highlight key skills and experiences that align with the role, such as your ability to handle complaints and support teams.
Tailor Your CV: Customise your CV to reflect relevant experience in housing or customer service. Use specific examples that demonstrate your problem-solving skills and ability to manage complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social housing and your understanding of the importance of effective complaint management. Mention why you are interested in this position and how your background makes you a suitable candidate.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Complaints Officer.
How to prepare for a job interview at Hamilton Woods
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Complaints Officer. Familiarise yourself with the specific duties mentioned in the job description, such as supporting teams with complaints and ensuring thoroughness.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully handled complaints or resolved conflicts in the past. Be ready to share these examples during the interview to demonstrate your problem-solving skills and experience.
✨Research the Company
Take some time to learn about the social housing provider you'll be interviewing with. Understanding their values, mission, and recent developments will help you tailor your answers and show genuine interest in the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide relevant answers but also show that you value communication, which is crucial for a Complaints Officer.
