At a Glance
- Tasks: Create engaging content across digital and social media to connect with the community.
- Company: Hamilton Woods Associates, a dynamic team focused on community engagement.
- Benefits: Competitive salary, fixed-term contract, and opportunities for professional growth.
- Other info: Join a vibrant team in Manchester with a focus on inclusive participation.
- Why this job: Make a real difference by connecting with residents and shaping community projects.
- Qualifications: CIPR or CIM certificate and a passion for communication and marketing.
The predicted salary is between 36000 - 36000 £ per year.
Fixed Term Contract, 2+ years
£36,000
Manchester
Hamilton Woods Associates are currently recruiting for a Customer Engagement Officer to develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.
Duties and Responsibilities of the Customer Engagement Officer:
- Develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.
- Produce resident-focused content including newsletters, FAQs, project updates, briefings and web copy, simplifying complex regeneration activity.
- Maintain accurate and up-to-date project information across websites and digital platforms.
- Plan and deliver community engagement activities including consultations, workshops, drop-ins, surveys and online events.
- Build positive relationships with residents, stakeholders and community groups, encouraging inclusive participation and feedback.
- Gather and analyse customer insight to support project decision-making, service improvements and resident outcomes.
- Support stakeholder engagement with local authorities, councillors, contractors, media and regeneration partners.
- Monitor communications and engagement activity, ensuring compliance with project deadlines, data protection and EDI requirements.
Essential Requirements of the Customer Engagement Officer:
- Higher education CIPR or CIM certificate and/or marketing or communication related degree.
- Full UK Driving Licence.
To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
Locations
Customer Engagement Officer in Cheshire, Warrington employer: Hamilton Woods
Hamilton Woods Associates is an exceptional employer, offering a dynamic work environment in Manchester where creativity and community engagement thrive. With a strong focus on employee development, we provide opportunities for growth through training and hands-on experience in communications and stakeholder engagement. Our inclusive culture fosters collaboration and innovation, making it a rewarding place to contribute to meaningful projects that positively impact local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Officer in Cheshire, Warrington
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your passion for customer engagement shine through. We want to see how you can connect with others and bring ideas to life.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle community engagement activities or gather customer insights. Practising your responses can help you feel more confident and ready to impress.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Engagement Officer in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your Covering Note:Make sure to customise your covering note to highlight your experience and how it aligns with the role of Customer Engagement Officer. We want to see your personality shine through while showing us you understand the job!
Showcase Your Communication Skills:Since this role is all about clear and engaging communication, use your application to demonstrate your writing skills. Keep it concise, engaging, and free from jargon – we love straightforward language!
Highlight Relevant Experience:Don’t forget to mention any previous roles or projects where you’ve developed communications or engaged with communities. We’re looking for examples that show you can handle the responsibilities listed in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hamilton Woods
✨Know Your Audience
Before the interview, research the company and its community engagement initiatives. Understand their values and how they communicate with residents. This will help you tailor your responses and show that you're genuinely interested in their work.
✨Showcase Your Communication Skills
As a Customer Engagement Officer, strong communication is key. Prepare examples of how you've created engaging content or facilitated community activities in the past. Be ready to discuss your approach to simplifying complex information for diverse audiences.
✨Demonstrate Your Analytical Skills
Gather examples of how you've used customer insights to inform decisions or improve services. Be prepared to discuss specific metrics or feedback you've analysed and how it led to positive outcomes. This shows your ability to support project decision-making effectively.
✨Engage with Questions
At the end of the interview, have thoughtful questions ready about the role and the company's future projects. This not only shows your enthusiasm but also gives you a chance to assess if the company aligns with your values and career goals.
