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- Tasks: Lead a team to ensure efficient income collection and support services for tenants.
- Company: Join a social housing provider making a difference in West Yorkshire.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on economic inclusion and tenant support.
- Why this job: Make a real impact on tenants' lives while developing your leadership skills.
- Qualifications: Experience in managing income management teams is essential.
The predicted salary is between 48000 - 48000 £ per year.
We are currently working on behalf of a social housing provider in West Yorkshire, for an Income Manager to join their management team on a permanent basis. The role will oversee both the Rents Team, as well as Financial Inclusion. 2-3 days a week will be required in their offices.
Responsibilities of the Income Manager include:
- Managing a team of 3 Rent Arrears Officers, 3 Financial Inclusion Officers and 1 Assistant.
- Leading the team to provide proactive and efficient income collection and economic inclusion support services to tenants.
- Preventing the accrual of rent arrears by ensuring proactive account management and assisting tenants to maximise their income, minimising tenancy failure and evictions.
- Creating and delivering a variety of in-house economic inclusion training packages for customer facing staff to ensure they are aware of any changes and processes to follow to mitigate the risks to income collection.
- Ensuring the continuous development of the service (including debt and money management; employment and training advice; digital inclusion) to help tenants maximise their income.
- Acting as the expert on welfare benefits, economic inclusion and arrears prevention to support the delivery of policy and strategy in these areas. This will include collecting and analysing relevant data.
- Working with the Service Manager for sustainability on energy efficiency advice services.
Essential criteria of the Income Manager:
- Previous experience within the supervision or management of income management teams.
Locations
Income Manager in Bradford, Devon employer: Hamilton Woods
Contact Detail:
Hamilton Woods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Manager in Bradford, Devon
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the hunt for an Income Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to income management and financial inclusion, so you can showcase how your experience aligns with their goals. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and economic inclusion. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Good luck!
We think you need these skills to ace Income Manager in Bradford, Devon
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Income Manager role. Highlight your experience in managing income management teams and how it aligns with the responsibilities mentioned in the job description. We want to see how you can bring your unique skills to our team!
Showcase Relevant Experience: When detailing your experience, focus on specific examples that demonstrate your ability to lead teams and manage rent arrears effectively. We love seeing concrete achievements, so don’t hold back on sharing your successes in previous roles!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit for the Income Manager position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised as we review applications.
How to prepare for a job interview at Hamilton Woods
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and the specific responsibilities of the Income Manager role. Familiarise yourself with the challenges faced by social housing providers, especially around rent arrears and financial inclusion. This will show that you're not just interested in the job, but that you understand the sector.
✨Showcase Your Leadership Skills
Since you'll be managing a team, be prepared to discuss your leadership style and past experiences. Think of examples where you've successfully led a team, resolved conflicts, or improved processes. Highlight how you can motivate your team to provide proactive income collection and support services.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like preventing rent arrears or supporting tenants in financial distress. Prepare some scenarios from your past experience where you made a positive impact, and be ready to explain your thought process and the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask about the organisation's goals, challenges, or team dynamics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.