At a Glance
- Tasks: Create engaging content across digital and social media to connect with the community.
- Company: Hamilton Woods Associates, a dynamic team focused on community engagement.
- Benefits: Competitive salary, fixed-term contract, and opportunities for professional growth.
- Other info: Join a vibrant team in Manchester with a focus on inclusive participation.
- Why this job: Make a real difference by connecting with residents and shaping community projects.
- Qualifications: CIPR or CIM certificate and a passion for communication and marketing.
The predicted salary is between 36000 - 36000 £ per year.
Fixed Term Contract, 2+ years
£36,000
Manchester
Hamilton Woods Associates are currently recruiting for a Customer Engagement Officer to develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.
Duties and Responsibilities of the Customer Engagement Officer:
- Develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.
- Produce resident-focused content including newsletters, FAQs, project updates, briefings and web copy, simplifying complex regeneration activity.
- Maintain accurate and up-to-date project information across websites and digital platforms.
- Plan and deliver community engagement activities including consultations, workshops, drop-ins, surveys and online events.
- Build positive relationships with residents, stakeholders and community groups, encouraging inclusive participation and feedback.
- Gather and analyse customer insight to support project decision-making, service improvements and resident outcomes.
- Support stakeholder engagement with local authorities, councillors, contractors, media and regeneration partners.
- Monitor communications and engagement activity, ensuring compliance with project deadlines, data protection and EDI requirements.
Essential Requirements of the Customer Engagement Officer:
- Higher education CIPR or CIM certificate and/or marketing or communication related degree
- Full UK Driving Licence
To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
Customer Engagement Officer in Bolton employer: Hamilton Woods
Hamilton Woods Associates is an exceptional employer, offering a dynamic work environment in Manchester where creativity and community engagement thrive. With a strong focus on employee development, we provide opportunities for growth through training and hands-on experience in communications and stakeholder engagement. Our inclusive culture fosters collaboration and innovation, making it a rewarding place to contribute to meaningful projects that positively impact local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Officer in Bolton
✨Tip Number 1
Get to know the company and its values! Before you step into that interview, do a bit of homework on Hamilton Woods Associates. Understanding their mission and how they engage with the community will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to customer engagement and communication. Think about how you can showcase your experience in creating engaging content and building relationships with stakeholders.
✨Tip Number 3
Bring your portfolio! If you've got examples of newsletters, social media campaigns, or any other relevant work, don’t hesitate to share them during your interview. It’s a great way to demonstrate your skills and creativity in action.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the perfect fit for the Customer Engagement Officer position.
We think you need these skills to ace Customer Engagement Officer in Bolton
Some tips for your application 🫡
Tailor Your Covering Note:Make sure to customise your covering note to highlight your experience and how it aligns with the role of Customer Engagement Officer. We want to see your personality shine through while showing us you understand the job!
Showcase Your Communication Skills:Since this role is all about engaging with customers, use your application to demonstrate your communication prowess. Whether it's through clear writing or creative examples, let us know how you can connect with residents and stakeholders.
Highlight Relevant Experience:Don’t forget to mention any previous roles or projects that involved community engagement or communications. We love seeing how your background can contribute to our mission at StudySmarter!
Apply Through Our Website:For a smooth application process, make sure to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Hamilton Woods
✨Know Your Audience
Before the interview, research the company and its community engagement initiatives. Understand their target audience and tailor your responses to show how you can effectively communicate with residents and stakeholders.
✨Showcase Your Communication Skills
Prepare examples of your previous work in creating engaging content across various platforms. Be ready to discuss how you've simplified complex information for different audiences, as this is crucial for the role.
✨Demonstrate Your Engagement Strategies
Think about past experiences where you've successfully planned and delivered community engagement activities. Share specific examples of how you gathered feedback and used customer insights to improve services.
✨Be Ready for Compliance Questions
Since the role involves monitoring communications and ensuring compliance, brush up on data protection and EDI requirements. Be prepared to discuss how you would handle these aspects in your work.
