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For Companies At a Glance
- Tasks: Manage your own caseload of insurance claims from start to finish.
- Company: Join Hamilton Woods Associates, a dynamic public sector organisation in West Yorkshire.
- Benefits: Enjoy a competitive pay rate, holiday pay, and hybrid working options.
- Why this job: Make a real impact by helping people navigate their claims while developing valuable skills.
- Qualifications: Experience in housing and insurance claims is essential; strong communication skills are a must.
- Other info: This is a 3-month role with the potential for extension based on performance.
Hamilton Woods Associates are currently recruiting for a Claims Officer for a public sector organisation, on an initial 3 month basis in West Yorkshire. The role will be responsible for providing a customer focused insurance and claims handling service.
Duties and Responsibilities of the Claims Officer:
- Managing own caseload from first notification to settlement, for a variety of claims such as property damage, employers/public liability and housing condition (disrepair).
- Effectively co-ordinating and managing the progression of cases.
- Ensuring compliance with regulatory requirements and deadlines.
- Drafting witness statements to record accurate version of events.
- Negotiating with third party solicitors on all housing disrepair claims to reach amicable settlements.
- Reviewing documents to assess claims and make decisions on liability.
- Proactively working to de-escalate potential claims.
Requirements of the Claims Officer:
- Experience within housing.
- Strong communicator with the ability to deal with challenging situations.
- Previous insurance claims experience, including the handling of investigation cases e.g. damage claims and personal injury.
Claims Officer employer: Hamilton Woods Careers
Contact Detail:
Hamilton Woods Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Officer
✨Tip Number 1
Familiarise yourself with the specific types of claims you'll be handling, such as property damage and housing disrepair. Understanding the nuances of these claims will help you demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your negotiation skills, especially when it comes to dealing with third-party solicitors. Being able to showcase your ability to reach amicable settlements can set you apart from other candidates.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed a caseload or de-escalated challenging situations. This will highlight your problem-solving abilities and customer-focused approach.
✨Tip Number 4
Stay updated on regulatory requirements related to insurance claims. Showing that you're knowledgeable about compliance can give you an edge in the selection process.
We think you need these skills to ace Claims Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in insurance claims and housing. Emphasise your ability to manage caseloads and communicate effectively, as these are key aspects of the Claims Officer role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Claims Officer position and how your previous experience aligns with the responsibilities outlined in the job description. Use specific examples to demonstrate your skills.
Highlight Regulatory Knowledge: Since compliance with regulatory requirements is crucial for this role, mention any relevant training or experience you have in this area. This will show that you understand the importance of adhering to guidelines.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for a Claims Officer.
How to prepare for a job interview at Hamilton Woods Careers
✨Showcase Your Claims Experience
Make sure to highlight your previous experience in handling insurance claims, especially in housing. Be prepared to discuss specific cases you've managed and the outcomes, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Strong Communication Skills
As a Claims Officer, you'll need to communicate effectively with various stakeholders. During the interview, provide examples of how you've successfully navigated challenging conversations or negotiations, showcasing your ability to remain calm and professional under pressure.
✨Understand Regulatory Requirements
Familiarise yourself with the regulatory requirements relevant to insurance claims. Being able to discuss these regulations during your interview will show that you are knowledgeable and serious about compliance, which is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you may need to demonstrate how you would handle specific claims situations. Think through potential scenarios in advance and prepare your responses, focusing on your problem-solving skills and decision-making process.
