As our Parts Advisor, you'll keep workshop and retail counter flowing by finding the right parts quickly for customers, our workshop and colleagues across agricultural, groundcare, construction and landscaping machinery.
- Depot: Tarbolton, South Ayrshire
- Hours: Monday to Friday, 39 hours per week. Overtime available.
- Reports to: Parts Manager
- Contract: Permanent
Who we are
Hamilton Ross Group is one of the UK's largest machinery dealerships. We have been trading since 1933, we are in our third generation of family ownership, and around 200 people work with us across nine depots in Scotland and the north of England. We represent major brands like Massey Ferguson, Valtra, Fendt, JCB, Wacker Neuson, Kubota, Honda, Stihl and Husqvarna.
The role
You'll work at the parts counter and across phone and email enquiries, identifying, sourcing and supplying the parts customers need. That means using manufacturer catalogues, internal systems and your own product knowledge to turn an enquiry into the correct part, quote or order.
You'll work closely with the service and workshop teams to keep repairs moving, while helping with stock, deliveries and the presentation of the parts department. Accuracy matters: the right part first time saves customers downtime and keeps the whole depot running smoothly.
What you'll be doing
- Serve customers at the parts counter, by phone and by email in a helpful, professional way
- Identify and source parts using manufacturer catalogues, internal systems and databases
- Prepare quotations, process orders and take payments accurately
- Keep the workshop supplied with parts so repairs are not held up
- Book in deliveries, support stock checks and keep parts records accurate
- Chase outstanding orders and keep customers and colleagues updated
- Maintain the parts counter, store and displays to a high standard
- Build your knowledge of our aftermarket range, products and current promotions
What you'll bring
- Experience in a parts, stores, trade counter or similar customer-facing role
- Strong customer service skills with a professional, straightforward manner
- Accuracy with orders, paperwork, stock records and payments
- Confidence with computer systems, including catalogues, order processing and Microsoft Office
- A full UK driving licence
- Experience with agricultural, groundcare, construction, landscaping or automotive parts
- Working knowledge of machinery, equipment and components
- Experience using a dealer management or stock control system
What you'll get
Holiday: 30 days a year including bank holidays. Four are a paid Christmas and New Year shutdown, and the other 26 are yours to choose.
Pension: Salary sacrifice company pension scheme with Royal London, so your contributions cost you less in tax and National Insurance.
Long service: Tax-free awards at 5, 10, 15, 20, 30 and 40 years, plus an extra day's holiday in your tenth and fifteenth years.
Through the year: A tax-free gift at Christmas and again at New Year, and a birthday gift every year once you have been with us two years.
Staff discount: Trade prices on parts, workwear and garden machinery, for you and your household.
Refer a friend: A cash bonus when someone you introduce joins us and stays three months.
Training: Manufacturer training on the brands you work with, and support towards relevant qualifications.
Why people stay
Our average length of service is more than ten years and two of our team members retired after spending more than sixty years each with the business. People come to Hamilton Ross Group and stay, which is why we put real money into training and promote from within wherever we can.
Hamilton Ross Group is an equal opportunities employer. We welcome applications from everyone suitably qualified for the role.
Tax-free gifts at Christmas and New Year, a birthday gift after two years, and long service awards from five years onwards.
Store Discounts
Trade prices on a variety of products we sell, for you and your household.
Company Pension
Salary sacrifice company pension scheme with Royal London, so your contributions cost you less in tax and National Insurance.
Job Security
With over 90 years of trading over 3 generations, our family business is investing for the future.
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We are leading suppliers of Agricultural, Construction, Garden Power, Groundcare and Forestry & Arb machinery and Animal Health products across Central Scotland.
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Parts Advisor in Tarbolton employer: Hamilton Ross Group
Hamilton Ross Group is an exceptional employer, offering a unique opportunity for aspiring Agricultural Engineers to learn and grow in a supportive environment. With a strong focus on employee development through hands-on training and industry-recognised qualifications, our team enjoys a rich work culture that values long-term commitment, as evidenced by our average length of service exceeding ten years. Located in the picturesque regions of Berwick and Kelso, we provide competitive benefits including generous holiday allowances, a company pension scheme, and various staff discounts, making us a rewarding place to build a meaningful career in agricultural engineering.
