At a Glance
- Tasks: Lead AV support services and manage a dynamic contractor team across EMEA.
- Company: Join Hamilton Robson, a fast-growing AV and workplace tech company.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Enjoy occasional travel across Europe and a collaborative work culture.
- Why this job: Make an impact with cutting-edge technology while working with global organisations.
- Qualifications: Experience in service management and strong communication skills required.
The predicted salary is between 49500 - 60500 £ per year.
London (based at a client site, with occasional travel across Europe)
Full-time
About the Role
We’re looking for an experienced Service Manager to join our team, supporting one of our key enterprise clients. This is an exciting opportunity to take ownership of service delivery across a regional AV estate, working closely with client stakeholders and leading the delivery of a high-quality support service across multiple EMEA locations.
Based at our client’s London office, you will lead the day-to-day delivery of AV support services across London and several smaller EMEA sites. You’ll manage the on-site contractor team, coordinate reactive support and preventative maintenance, oversee regional service operations, and act as the primary escalation point for AV operational issues.
What You'll Be Doing
- Lead and manage the London-based on-site AV contractor team, ensuring high service standards.
- Coordinate engineers, subcontractors and reactive AV support across EMEA client sites.
- Own the regional preventative maintenance programme, including scheduling, scope, engineer coordination, reporting and identifying opportunities to improve system reliability.
- Act as the primary escalation point for AV operational issues across the client’s EMEA offices.
- Ensure service delivery meets agreed SLAs and client expectations, monitoring performance and driving continuous improvement.
- Produce regular service reports, maintenance summaries and operational updates for client stakeholders.
- Build strong relationships with client stakeholders, acting as Hamilton Robson’s day-to-day operational representative.
- Work closely with Project Managers and Technical teams to ensure the smooth transition of new systems into support.
- Maintain accurate service documentation, maintenance records and asset information.
What We're Looking For
- Previous experience in a Service Manager, Service Delivery Manager or similar operational leadership role.
- Experience managing AV, workplace technology or IT support services.
- Experience leading service teams or contractors.
- Strong understanding of service delivery, SLA management and preventative maintenance.
- Excellent organisational, communication and stakeholder management skills.
- Experience using service management or ticketing platforms.
- Full UK driving licence and willingness to travel within Europe.
- CTS, ITIL Foundation or equivalent certification.
- Experience supporting Microsoft Teams Rooms or other UC platforms.
- Knowledge of enterprise AV technologies, including Crestron, Logitech, Q-SYS, Shure, Cisco or Poly.
- Experience working within multinational environments.
What You'll Get
- Competitive salary and benefits package.
- A collaborative and supportive working environment.
- Ongoing professional development and clear career progression.
- The opportunity to work with leading global organisations and cutting-edge workplace technology.
- Occasional international travel across Europe
Why Hamilton Robson?
Hamilton Robson is one of the fastest-growing workplace technology and audiovisual companies in the UK and Ireland, delivering innovative technology solutions for leading organisations across Europe and beyond.
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AV Service Manager in London employer: Hamilton Robson
Hamilton Robson is an exceptional employer, offering a dynamic work environment in London with opportunities for travel across Europe. Our commitment to structured training and mentorship ensures that you will grow your skills while working on diverse AV systems and technologies. Join us to be part of a fast-growing company that values career progression and fosters a collaborative culture.
StudySmarter Expert Advice🤫
We think this is how you could land AV Service Manager in London
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Hamilton Robson for a AV Service Manager. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace AV Service Manager in London
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Hamilton Robson, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Hamilton Robson, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Hamilton Robson
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Hamilton Robson.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Hamilton Robson. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Hamilton Robson love seeing candidates who not only have technical skills but also fit well within their team culture.
