At a Glance
- Tasks: Lead AV support services and manage a dynamic contractor team across EMEA.
- Company: Join Hamilton Robson, a fast-growing AV and workplace tech company.
- Benefits: Enjoy a competitive salary, benefits, and opportunities for professional growth.
- Other info: Collaborative environment with clear career progression and occasional travel.
- Why this job: Make an impact with cutting-edge technology while working with global organisations.
- Qualifications: Experience in service management and AV technologies is essential.
The predicted salary is between 49500 - 60500 £ per year.
- London (based at a client site, with occasional travel across Europe)
- Full-time
About the Role
We’re looking for an experienced Service Manager to join our team, supporting one of our key enterprise clients.
This is an exciting opportunity to take ownership of service delivery across a regional AV estate, working closely with client stakeholders and leading the delivery of a high-quality support service across multiple EMEA locations.
Based at our client’s London office, you will lead the day-to-day delivery of AV support services across London and several smaller EMEA sites.
You’ll manage the on-site contractor team, coordinate reactive support and preventative maintenance, oversee regional service operations, and act as the primary escalation point for AV operational issues.
- What You'll Be Doing
- Lead and manage the London-based on-site AV contractor team, ensuring high service standards.
- Coordinate engineers, subcontractors and reactive AV support across EMEA client sites.
- Own the regional preventative maintenance programme, including scheduling, scope, engineer coordination, reporting and identifying opportunities to improve system reliability.
- Act as the primary escalation point for AV operational issues across the client’s EMEA offices.
- Ensure service delivery meets agreed SLAs and client expectations, monitoring performance and driving continuous improvement.
- Produce regular service reports, maintenance summaries and operational updates for client stakeholders.
- Build strong relationships with client stakeholders, acting as Hamilton Robson’s day-to-day operational representative.
- Work closely with Project Managers and Technical teams to ensure the smooth transition of new systems into support.
- Maintain accurate service documentation, maintenance records and asset information.
What We're Looking For
- Previous experience in a Service Manager, Service Delivery Manager or similar operational leadership role.
- Experience managing AV, workplace technology or IT support services.
- Experience leading service teams or contractors.
- Strong understanding of service delivery, SLA management and preventative maintenance.
- Excellent organisational, communication and stakeholder management skills.
- Experience using service management or ticketing platforms.
- Full UK driving licence and willingness to travel within Europe.
- CTS, ITIL Foundation or equivalent certification.
- Experience supporting Microsoft Teams Rooms or other UC platforms.
- Knowledge of enterprise AV technologies, including Crestron, Logitech, Q-SYS, Shure, Cisco or Poly.
- Experience working within multinational environments.
- What You'll Get
- Competitive salary and benefits package.
- A collaborative and supportive working environment.
- Ongoing professional development and clear career progression.
- The opportunity to work with leading global organisations and cutting-edge workplace technology.
- Occasional international travel across Europe
Why Hamilton Robson?
Hamilton Robson is one of the fastest-growing workplace technology and audiovisual companies in the UK and Ireland, delivering innovative technology solutions for leading organisations across Europe and beyond.
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AV Service Manager employer: Hamilton Robson
Hamilton Robson is an exceptional employer, offering a dynamic work environment in London with opportunities for travel across Europe. Our commitment to structured training and mentorship ensures that you will grow your skills while working on diverse AV systems and technologies. Join us to be part of a fast-growing company that values career progression and fosters a collaborative culture.
