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- Tasks: Manage a vibrant cocktail bar and fine dining restaurant, ensuring top-notch service.
- Company: Join one of London's most iconic hotels known for exceptional guest experiences.
- Benefits: Competitive salary, KPI-based bonuses, and flexible working hours.
- Why this job: Be part of a dynamic team and elevate your hospitality career in a prestigious setting.
- Qualifications: 1+ years in F&B management, strong knowledge of food hygiene, and excellent customer service skills.
- Other info: Opportunity to oversee exciting events and grow within a renowned hotel.
A variety of soft skills and experience may be required for the following role. Please ensure you check the overview below carefully.
Location: One of the most renowned hotels in London
Salary: £36,000 per year + Tronc + KPI-based Bonus Scheme
Job Type: Full-time, Permanent
Hours: 45 hours per week (flexible)
One of London’s most iconic hotels, known for delivering exceptional guest experiences, is looking for an enthusiastic F&B Assistant Manager to join the team and help them to maintain their reputation for excellence.
Key Responsibilities:- Manage a 100-seat cocktail bar and an 80-seat fine dining restaurant, ensuring smooth operations at all times.
- Organize and oversee events, from intimate gatherings to large corporate meetings and weddings (up to 250 people).
- Deputize for the F&B Manager during their absence, taking charge of the daily F&B operations.
- Ensure all customer complaints are resolved efficiently and courteously, maintaining the highest standards of service.
- Monitor guest satisfaction, using reputation tools like Tripadvisor to track feedback and focus on continuous improvement.
- Work closely with other departments to ensure seamless event execution.
- Ensure accurate accident reporting and compliance with health and safety standards.
- Monitor and adhere to the budget for Food, Beverage, and Payroll, liaising with the Finance department for forecasting.
- Assist with monthly inventory checks to ensure accurate stock records (including FOH supplies like napkins, straws, and more).
- Oversee petty cash handling and ensure proper documentation.
- Track waste, breakages, and spillages to maintain cost control.
- Ensure proper cash and credit card handling procedures are followed, reporting any issues to the F&B Manager.
- 1+ years of experience as an F&B Assistant Manager, ideally within a 4 or 5-star hotel with a busy F&B operation.
- Strong knowledge of Food Hygiene and Health & Safety legislation.
- A good understanding of food and wine.
- Excellent organizational and problem-solving skills.
- Passionate about delivering exceptional customer service and maintaining high standards.
F&B Assistant Manager in London employer: Hamilton Mayday
Contact Detail:
Hamilton Mayday Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Assistant Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked in F&B roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend industry events, job fairs, or even local meet-ups. It’s a great way to meet potential employers face-to-face and showcase your enthusiasm for the role.
✨Tip Number 3
Prepare for interviews by practising common questions related to F&B management. Think about how you’d handle customer complaints or manage a busy service – we want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your interest in being part of our team. Let’s get you that F&B Assistant Manager role!
We think you need these skills to ace F&B Assistant Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in F&B management and any relevant achievements that showcase your ability to deliver exceptional service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the hospitality industry and why you’re excited about this specific role. Mention how your experience aligns with the responsibilities of managing a cocktail bar and fine dining restaurant.
Showcase Your Soft Skills: Since soft skills are key for this role, make sure to include examples of your problem-solving abilities and how you've handled customer complaints in the past. We want to see how you can maintain high standards and ensure guest satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Hamilton Mayday
✨Know Your Venue
Before the interview, do some research on the hotel and its F&B offerings. Familiarise yourself with their menu, signature cocktails, and any recent events they've hosted. This shows your genuine interest and helps you tailor your answers to align with their values.
✨Showcase Your Experience
Be ready to discuss specific examples from your previous roles that highlight your skills in managing F&B operations. Talk about how you've handled customer complaints, organised events, or improved guest satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Problem-Solving Skills
Prepare for situational questions that assess your problem-solving abilities. Think of scenarios where you had to resolve conflicts or manage unexpected challenges during service. Highlight your approach to maintaining high standards even under pressure.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your enthusiasm for the role and the hotel. Inquire about their approach to staff training, how they measure guest satisfaction, or what the team culture is like. This not only demonstrates your interest but also helps you gauge if it's the right fit for you.
