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For Companies At a Glance
- Tasks: Lead a luxury hotel team and ensure exceptional guest experiences.
- Company: Luxury 5-star hotel in the heart of Inverness.
- Benefits: Competitive salary of £50k, dynamic work environment, and career growth.
- Why this job: Be the ultimate people person and create unforgettable memories for guests.
- Qualifications: Experience in hotel management and a passion for customer service.
- Other info: Hands-on role with flexible working hours, no live-in accommodation.
This luxury 5-star hotel based in the heart of Inverness offers an outstanding level of guest service, ensuring the highest service possible.
You will be THE ULTIMATE PEOPLE PERSON - passionate, enthusiastic and above all, keen to help guests have the best experience.
What you’ll be doing:
- Assisting with check-in and check-out
- Managing guest bookings for restaurant reservations and afternoon tea
- Advising guests of tours, entertainment, restaurants and booking these for them
- Managing the small team
- Responsible for maintaining high standards and ensuring guest satisfaction is exceeded
- Overseeing all financial areas including budget, P&L and forecasts
- Hands-on in all areas - this is not an office role
- Working hours are 5/7 days on a rota
What we are looking for:
- An Assistant General Manager, Duty Manager or Hotel General Manager
- A people person with an infectious personality and a natural love for customer service
- Experienced in working in a small luxury hotel environment (4/5 stars)
- Able to lead, manage and motivate a small team
- Extremely hands-on in all areas at all times
- Guest-focused with exceptional communication skills and attention to detail
- Flexible and willing with a positive, can-do attitude
So passionate about people and interested in the role? Then apply immediately. Please note, there is no live-in accommodation offered.
General Manager in Inverness employer: Hamilton Mayday
Contact Detail:
Hamilton Mayday Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Inverness
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at luxury hotels. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your passion for customer service shine through. Remember, they’re looking for someone who’s not just qualified but also a great fit for their team.
✨Tip Number 3
Be hands-on! If you can, volunteer or take on temporary roles in similar environments. This not only boosts your CV but also gives you real-life experience to talk about during interviews.
✨Tip Number 4
Apply through our website! We’ve got loads of resources and tips to help you stand out. Plus, applying directly shows your enthusiasm and commitment to joining the team.
We think you need these skills to ace General Manager in Inverness
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing an outstanding guest experience.
Tailor Your CV: Make sure your CV highlights your experience in luxury hotel environments and your people skills. We love seeing specific examples of how you've led teams or improved guest satisfaction in your previous roles.
Be Personable: Remember, we’re looking for the ultimate people person! Use a friendly tone in your cover letter and share a bit about your personality. This is your chance to show us why you’d be a great fit for our team.
Apply Through Our Website: To make sure your application gets to us directly, please apply through our website. It’s the best way for us to see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Hamilton Mayday
✨Know Your Guests
Before the interview, research the hotel and its guest demographics. Understand what luxury means to them and be ready to discuss how you can enhance their experience. This shows your commitment to guest satisfaction.
✨Showcase Your People Skills
As a General Manager, being a people person is crucial. Prepare examples of how you've successfully managed teams and resolved guest issues in the past. Highlight your enthusiasm and passion for customer service during the interview.
✨Be Financially Savvy
Brush up on your knowledge of budgets, P&L statements, and forecasts. Be prepared to discuss how you've managed financial areas in previous roles. This will demonstrate your capability to oversee the hotel's financial health.
✨Emphasise Your Hands-On Approach
This role requires a hands-on attitude, so be ready to share specific instances where you've taken initiative in various hotel operations. Show that you're not afraid to roll up your sleeves and get involved in all aspects of the hotel.
