Compliance Officer

We're looking for a Compliance Officer. This is an important role within our Global Compliance team, supporting the culture of compliance and good governance across a range of Hamilton group companies. This role is primarily responsible for assisting in the oversight, coordination and ongoing enhancement of the Complaints Management Framework across the Hamilton Group. The Compliance Officer will act as the central point of coordination for complaints handling, management information, root cause analysis and complaints‑related regulatory returns. The role will also support the preparation and coordination of wider regulatory returns and the collation of information provided to regulators, contributing to effective regulatory engagement and ensuring all compliance reporting obligations are met in a timely and accurate manner.

The role holder will be well‑organised and proactive, using their knowledge, experience and skills to assist the Compliance Managers, Compliance Officer (Business Conduct) and Head of Compliance to provide timely, top‑quality compliance advice. In doing so, the capability to ‘see the big picture beyond the task at hand’, as well as a strong detail orientation, will be crucial to success.

• Provision of regulatory and procedural advice in respect of all matters relating to complaints and regulatory returns based on relevant jurisdictional specific regulatory requirements.
• Assist the Business Conduct manager with the development and maintenance of the Hamilton’s Complaints Governance framework, ensuring all elements of complaints are considered.
• Maintain the Complaints Management Framework, policies, procedures and governance documentation.
• Act as first line Compliance contact for complaints‑related queries from the business along with the Compliance Officer for business conduct from an escalation perspective.
• Prepare and analyse complaints MI, trends and root cause analysis for management and senior management, committees and boards.
• Coordinate and prepare complaints regulatory returns across relevant jurisdictions (e.g. FCA, CBI, Lloyd’s), ensuring accuracy and timeliness.
• Support complaint review and analysis as well as regulatory engagement, inspections and information requests.
• Contribute to compliance monitoring reviews and assurance work relevant to areas covered.
• Support preparation of management information, committee papers and board reporting.
• Review and analyse internal data and provide returns to regulators and international licensing bodies.
• Support the preparation, completion and submission of routine regulatory returns across relevant jurisdictions, in accordance with applicable regulatory requirements and internal timelines.
• Collate, validate and reconcile data inputs required for regulatory returns, working with internal stakeholders to ensure accuracy and completeness.
• Assist in coordinating inputs and responses to regulatory information requests, including ad‑hoc data requests and follow‑up queries.
• Perform quality checks on regulatory return data prior to submission, escalating any data gaps, inconsistencies or risks to the Compliance Manager.
• Track submission deadlines and maintain a regulatory returns calendar, highlighting upcoming and overdue obligations.
• Assist Compliance Managers in reviewing and maintaining a centralised regulatory returns library, ensuring all submitted returns.
• Assist with regulatory thematic reviews and the collation of data.

• Demonstrable experience managing or overseeing complaints within an insurance or Lloyd’s environment.
• Strong working knowledge of complaints regulation, DISP requirements and customer outcomes.
• Ability to prepare MI and regulatory submissions.
• Strong attention to detail with the ability to analyse trends and identify root causes.
• Understanding of the different regulatory regimes from an insurance perspective, preferably Lloyds, CBI and the FCA.
• A thorough understanding of the role of Compliance in the delivery of an effective complaints framework.
• Well‑developed report writing skills.
• Excellent interpersonal and communication skills, with the ability to build effective working relationships at all levels.
• Ability to think critically, identify and analyse problems, and develop effective solutions.
• Proven track record of delivering assignments on time and to the required standard.
• Adaptability and a willingness to learn and improve processes.
• Open, innovative and inclusive mindset.
• Collaborative spirit.
• Results‑oriented and growth mindset.

At Hamilton, we offer a vibrant, entrepreneurial and collaborative workplace shaped by our values: Be Smart, Be Sensible, Be Open and Be More. Our employees consistently say they would recommend Hamilton as a great place to work — a testament to the inclusive, supportive, and empowering culture we’ve built together. We embrace individuality, value diverse perspectives, and recognise the unique contribution each person makes to our continued success.