Claims Administrator

In this Bermuda-based role, the Claims Administrator supports the efficient processing of insurance and reinsurance claims by managing incoming communications, maintaining accurate records, and ensuring timely processing of claim-related activities. This role serves as a key liaison between claim analysts, internal stakeholders, and external partners, contributing to high-quality service delivery, operational accuracy, and continuous process improvement within the claims department.

What you will do:

• Assess, prioritize, and route incoming claims communications based on urgency and complexity across both insurance and reinsurance claims teams.
• Identify and elevate complex or legally sensitive claims to the appropriate teams.
• Verify the accuracy of policy and claim information for new claim notifications.
• Update and maintain claim records within claims systems to ensure accuracy and completeness.
• Provide customer service support by responding to calls, emails, and inquiries related to claim files.
• Collaborate with claim analysts and internal stakeholders to ensure timely and accurate claim processing.
• Determine coverage for straightforward claims by reviewing applicable policy terms and conditions.
• Ensure timely and accurate entry of claim reserves and payments.
• Prepare reports, worksheets, and presentations as needed to support claims operations.
• Contribute to team and departmental quality and productivity standards, with a strong focus on accuracy and attention to detail.
• Identify opportunities for process improvements within claims workflows.
• Participate in individual meetings and training sessions as required.
• Provide back‑up support to other areas of the department as needed.
• Adhere to all departmental and company policies and guidelines.
• Collaborate with cross‑functional teams to provide periodic updates on claims activity.
• Support monthly and quarterly reporting cycles, including the preparation and review of materials for claims meetings and other scheduled reports.
• Perform additional responsibilities as required to support the needs of the organization.

What you require for the role:

• Bachelor’s degree or equivalent work experience preferred.
• 1 to 5 years’ experience in claims administration, insurance operations, or a related field preferably within the insurance and/or reinsurance industry.
• Attention to detail with the ability to handle high volumes of data accurately.
• Ability to prioritize and manage deadlines.
• Strong analytical and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Willingness to develop varied skills and knowledge within a fast‑paced and growing insurance and reinsurance company.
• Proficiency in Microsoft Office suite and database systems, with strong working knowledge of PowerPoint and Excel.
• Knowledge of ImageRight, SICS or a similar claims system is an advantage.
• Ability to incorporate changing processes with AI adoption.
• Strong communications skills.
• Ability to work both independently and collaboratively as part of a team.

What you can expect from us:

We offer a vibrant, entrepreneurial, and collaborative culture guided by our values: Be Smart, Be Sensible, Be Open and Be More. We know if we welcome and respect differences, we’ll attract and retain talent that brings a valuable diversity of perspectives and experience. We want all our colleagues to feel that they can bring their whole selves to work at Hamilton and know that they can be part of building a great company.

About the Company:

Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world. Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business. We believe we are ‘In good company.’ with everyone we interact with.