At a Glance
- Tasks: Engage customers with expert advice and create unforgettable shopping experiences.
- Company: Join Scotland's premier destination for luxury jewellery and watches.
- Benefits: Competitive salary, training opportunities, and a vibrant team culture.
- Other info: Dynamic showroom environment with opportunities for personal growth.
- Why this job: Be part of a heritage brand and make a real impact in luxury retail.
- Qualifications: Experience in customer service and a passion for luxury products.
The predicted salary is between 30000 - 42000 € per year.
Since 1866, Hamilton & Inches has been Scotland’s premier destination for fine jewellery, luxury watches and hand-crafted silver. Based in the heart of the Scottish capital, we have maintained our jewellery and silver workshops since our inception and have held a Royal Warrant as silversmiths for more than 120 years. To this day, we proudly continue to curate a range of fine jewellery, designed and made from our own artisan team and workshops.
Hamilton & Inches Sales Consultants hold the vital position in the heart of our showroom. Embodying the brand in every customer interaction, offering expert advice, and creating unforgettable experiences. This role is deserving of someone with passion and experience of delivering an exceptional sales performance and customer service in a retail environment.
The Role
- Continually develop brand and product knowledge and convey this to customers with pride and enthusiasm.
- Drive customer retention through building lasting relationships with customers, and continually look to attract new customers by responding to customer enquiries effectively and efficiently.
- Provide exceptional customer service and experience in our Edinburgh showroom.
- Strive to drive sales, achieving or exceeding sales targets.
- Support in maintaining excellent presentation of our showroom.
- Attend training courses and continually develop product knowledge. Completion of key brands or partners accreditation courses is mandatory.
- Communicate and work effectively alongside the wider Hamilton & Inches team.
- Support and take responsibility for day-to-day stock handling and watch/jewellery counts.
- Maintain Hamilton & Inches standards in our Showroom and follow a safe working environment by ensuring all Health and Safety policies and procedures are adhered to.
The Candidate
- Watch and/or jewellery industry qualifications preferred but not essential.
- Proven track record of delivering exceptional customer service and experiences, preferably in a luxury retail environment.
- Proven track record in achieving sales targets.
- Excellent written and verbal communication skills.
- Well organised, strong administration skills and has an eye for detail.
- Ability to quickly build trust and rapport with clients and wider team members.
- Able to work as part of a team but also work under own initiative.
- Proficiency in Point of Sales (POS) and CRM systems and Microsoft Office/Outlook/e-mail.
Sales Consultant employer: Hamilton & Inches
Hamilton & Inches is an exceptional employer, offering a unique opportunity to work in the heart of Edinburgh's luxury retail scene. With a rich heritage and commitment to employee development, we provide our Sales Consultants with extensive training and growth opportunities, fostering a collaborative and supportive work culture. Join us to be part of a prestigious brand that values craftsmanship and customer experience, while enjoying the benefits of working in a vibrant city known for its history and charm.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Hamilton & Inches' history and products. This will not only impress them but also help you connect with customers authentically.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or in front of the mirror. Show how you can create unforgettable experiences for customers and drive those sales targets.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work at Hamilton & Inches and how to stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Hamilton & Inches family.
We think you need these skills to ace Sales Consultant
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering exceptional customer service and creating unforgettable experiences.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in luxury retail. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. Remember, first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Sales Consultant position at Hamilton & Inches!
How to prepare for a job interview at Hamilton & Inches
✨Know Your Products Inside Out
Before the interview, dive deep into Hamilton & Inches' product range. Familiarise yourself with their fine jewellery and luxury watches. Being able to discuss specific pieces and their craftsmanship will show your passion and knowledge, which is crucial for a Sales Consultant role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you built relationships with clients and handled challenging situations. This will demonstrate your ability to create unforgettable experiences for customers in the showroom.
✨Demonstrate Your Sales Achievements
Be ready to talk about your sales targets and how you've consistently met or exceeded them. Use specific numbers or percentages to highlight your success. This will help the interviewers see that you have a proven track record in driving sales, which is key for this position.
✨Embody the Brand's Values
Hamilton & Inches has a rich heritage, so it's important to convey your understanding of their brand values during the interview. Share why you’re passionate about luxury retail and how you can contribute to maintaining their high standards and reputation in the industry.
