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- Tasks: Engage customers with expert advice and create unforgettable experiences in our luxury showroom.
- Company: Hamilton & Inches, Scotland’s premier destination for fine jewellery and luxury watches.
- Benefits: Competitive salary, training opportunities, and a chance to work with a prestigious brand.
- Why this job: Join a passionate team and make a real impact in the luxury retail industry.
- Qualifications: Experience in customer service and sales, preferably in luxury retail.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Since 1866, Hamilton & Inches has been Scotland’s premier destination for fine jewellery, luxury watches and hand-crafted silver. Based in the heart of the Scottish capital, we have maintained our jewellery & silver workshops since our inception and have a held a Royal Warrant as silversmiths for more than 120 years. To this day, we proudly continue to curate a range of fine jewellery, designed and made from our own artisan team and workshops.
Anchored by our heritage, we continue to invest in our future and our team and are now looking for a Sales Consultant to join us.
Hamilton & Inches Sales Consultants hold the vital position in the heart of our showroom. Embodying the brand in every customer interaction, offering expert advice, and creating unforgettable experiences. This role is deserving of someone with passion, and experience of delivering an exceptional sales performance and customer service in a retail environment.
The Role
- Continually develop brand and product knowledge and convey this to customers with pride and enthusiasm
- Drives customer retention through building lasting relationships with customers, and continually look to attract new customers by responding to customer enquiries effectively and efficiently
- Provide exceptional customer service and experience in our Edinburgh showroom
- Strive to drive sales, achieving or exceeding sales targets
- Support in maintaining excellent presentation of our showroom
- Attend training courses and continually develop product knowledge. Completion of key brands or partners accreditation courses is mandatory
- Communicate and work effectively alongside the wider Hamilton & Inches team
- Support and take responsibility for day-to-day stock handling and watch/ jewellery counts
- Maintain Hamilton & Inches standards in our Showroom and follow a safe working environment by ensuring all Health and Safety policies and procedures are adhered to
The Candidate
- Watch and/or jewellery industry qualifications preferred but not essential
- Proven track record of delivering exceptional customer service and experiences, preferably in a luxury retail environment
- Proven track record in achieving sales targets
- Excellent written and verbal communication skills
- Well organised, strong administration skills and has an eye for detail
- Ability to quickly build trust and rapport with clients and wider team members
- Able to work as part of team but also work under own initiative
- Proficiency in Point of Sales (POS) and CRM systems and Microsoft Offices/Outlook/e-mail
Sales Consultant employer: Hamilton & Inches
Contact Detail:
Hamilton & Inches Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant
✨Tip Number 1
Get to know the brand inside out! Dive into Hamilton & Inches' history, products, and values. When you walk into that showroom, you want to embody the brand and show genuine passion for what they offer.
✨Tip Number 2
Practice your customer interaction skills. Role-play with friends or family to nail down how to build rapport quickly. Remember, it’s all about creating unforgettable experiences for customers!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hamilton & Inches team.
We think you need these skills to ace Sales Consultant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for luxury retail shine through! We want to see how excited you are about the role and the brand. Share any relevant experiences that highlight your enthusiasm for delivering exceptional customer service.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for, especially in terms of sales performance and customer interaction.
Highlight Your Achievements: Don’t be shy about showcasing your past successes! Whether it’s exceeding sales targets or receiving positive customer feedback, we want to know what you’ve accomplished. Use concrete examples to demonstrate your ability to drive sales and build lasting relationships.
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to maintain professionalism in your written application. Be yourself, but also ensure your communication reflects the high standards of Hamilton & Inches. And don’t forget, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at Hamilton & Inches
✨Know Your Products Inside Out
Before the interview, dive deep into Hamilton & Inches' product range. Familiarise yourself with their fine jewellery, luxury watches, and silver craftsmanship. Being able to discuss specific pieces and their unique features will show your passion and knowledge, making you stand out.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you built relationships with clients and handled challenging situations. This will demonstrate your ability to embody the brand and create unforgettable experiences for customers.
✨Demonstrate Your Sales Achievements
Be ready to discuss your track record in achieving sales targets. Use specific numbers or percentages to highlight your success. This will not only show your capability but also your drive to excel in a sales consultant role at Hamilton & Inches.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it keeps the conversation engaging!
