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- Tasks: Deliver exceptional customer service and drive sales in our luxury showroom.
- Company: Hamilton & Inches, Scotland's premier destination for fine jewellery and luxury watches.
- Benefits: Competitive salary, training opportunities, and a chance to work with luxury products.
- Why this job: Join a passionate team and create unforgettable experiences for customers.
- Qualifications: Experience in retail and a passion for luxury products preferred.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Since 1866, Hamilton & Inches has been Scotland’s premier destination for fine jewellery, luxury watches and hand-crafted silver. Based in the heart of the Scottish capital, we have maintained our jewellery & silver workshops since our inception and have a held a Royal Warrant as silversmiths for more than 120 years. To this day, we proudly continue to curate a range of fine jewellery, designed and made from our own artisan team and workshops.
Anchored by our heritage, we continue to invest in our future and our team and are now looking for a Sales Consultant to join us.
Hamilton & Inches Sales Consultants hold the vital position in the heart of our showroom. Embodying the brand in every customer interaction, offering expert advice, and creating unforgettable experiences. This role is deserving of someone with passion, and experience of delivering an exceptional sales performance and customer service in a retail environment.
The Role
- Continually develop brand and product knowledge and convey this to customers with pride and enthusiasm
- Drives customer retention through building lasting relationships with customers, and continually look to attract new customers by responding to customer enquiries effectively and efficiently
- Provide exceptional customer service and experience in our Edinburgh showroom
- Strive to drive sales, achieving or exceeding sales targets
- Support in maintaining excellent presentation of our showroom
- Attend training courses and continually develop product knowledge. Completion of key brands or partners accreditation courses is mandatory
- Communicate and work effectively alongside the wider Hamilton & Inches team
- Support and take responsibility for day-to-day stock handling and watch/ jewellery counts
- Maintain Hamilton & Inches standards in our Showroom and follow a safe working environment by ensuring all Health and Safety policies and procedures are adhered to
The Candidate
- Watch and/or jewellery industry qualifications preferred but not essential
- Proven track record of delivering exceptional customer service and experiences, preferably in a luxury retail environment
- Proven track record in achieving sales targets
- Excellent written and verbal communication skills
- Well organised, strong administration skills and has an eye for detail
- Ability to quickly build trust and rapport with clients and wider team members
- Able to work as part of team but also work under own initiative
- Proficiency in Point of Sales (POS) and CRM systems and Microsoft Offices/Outlook/e-mail
Sales Consultant employer: Hamilton & Inches
Contact Detail:
Hamilton & Inches Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant
✨Tip Number 1
Get to know the brand inside out! Dive into Hamilton & Inches' history, products, and values. When you walk into that interview, your passion for their heritage will shine through and impress them.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase how you'd handle different customer interactions. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed as a Sales Consultant.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Hamilton & Inches team.
We think you need these skills to ace Sales Consultant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for luxury retail shine through! We want to see how excited you are about the role and the brand. Share any relevant experiences that highlight your enthusiasm for delivering exceptional customer service.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for, so don’t hold back!
Highlight Your Achievements: Don’t just list your previous roles; showcase your achievements! If you've smashed sales targets or received accolades for customer service, make sure to include those details. We want to know how you’ve made a difference in your past positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hamilton & Inches
✨Know Your Products Inside Out
Before your interview, dive deep into Hamilton & Inches' range of jewellery and watches. Familiarise yourself with their history, craftsmanship, and unique selling points. This will not only impress the interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you built relationships with clients and handled challenging situations. This will demonstrate your ability to embody the brand and create unforgettable experiences for customers.
✨Dress to Impress
Given the luxury nature of the role, make sure to dress smartly for your interview. A polished appearance reflects your understanding of the brand's values and the importance of presentation in a retail environment. It’s all about making a great first impression!
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and training opportunities. This shows your enthusiasm for the role and helps you gauge if Hamilton & Inches is the right fit for you. Plus, it keeps the conversation engaging!
