At a Glance
- Tasks: Welcome customers, ensure exceptional service, and support showroom operations during the festive season.
- Company: Join Hamilton & Inches, a luxury brand known for its outstanding customer experience.
- Benefits: Gain valuable experience in luxury hospitality and enhance your communication skills.
- Other info: Flexible hours, a dynamic team environment, and opportunities to shine during the festive season.
- Why this job: Be part of creating unforgettable Christmas experiences and make a real impact on customer journeys.
- Qualifications: Experience in luxury retail or hospitality and strong communication skills are essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
We are seeking a Client Host to join us on a temporary contract for November and December to support with delivering an unforgettable Christmas 2026 for our clients.
The Client Host at Hamilton & Inches holds a vital position in the heart of our Sales operations.
Embodying the brand in every customer interaction, the Host is the first point of contact in our customer journey.
Responsible for anticipating and meeting our customer needs, the Client Host will proactively ensure that every Hamilton & Inches experience is exceptional.
This role is deserving of someone with excellent communication skills, a team player who can be an integral support to our Showroom team to deliver results and who strives to provide exceptional service.
The Role
- Responsible for welcoming every customer into our Showroom and ensuring that they receive a warm and memorable welcome and farewell
- Understanding customer needs and proactively assisting to ensure that we go above and beyond
- Represent the brand image of Hamilton & Inches, ensuring a positive impact on all suppliers and customers
- To assist the Showroom team in all activities relating to the client experience and showroom operations
- Manage incoming calls and communication to the Showroom politely and efficiently
- Accountable for client hospitality, including the F&B offering, making refreshments for all customers and visitors
- Maintain and replenish stock levels across sundries, including customer refreshments, stationery, and general supplies
- Work alongside the Security team to ensure safe working conditions for the Showroom
- Attend and assist with events as required
- Maintain cleanliness standards in our Showroom at all times
- Take responsibility for a safe working environment in the workshop, ensuring all Health and Safety policies and procedures are adhered to
- Maintain client confidentiality at all times
- The Candidate
- Experience in luxury hospitality or retail
- Flexible attitude and strong communication skills
- Ability to work well under pressure and maintain exceptional customer service at all times
- An outstanding passion for delivery of customer service
- Meticulous in approach to details
- Exceptional phone etiquette
- An approachable, confident, courteous manner and ability to provide a high standard of customer care
- Work well within a team, be enthusiastic, proactive, take initiative and have a problem-solving mind-set
Client Host - Christmas in Livingston employer: Hamilton & Inches
Hamilton & Inches is an exceptional employer, offering a vibrant work culture in the heart of Edinburgh that celebrates luxury retail and customer service excellence. Employees benefit from comprehensive training and development opportunities, ensuring continuous growth in their careers while being part of a passionate team dedicated to creating unforgettable experiences for clients. With a commitment to employee well-being and a supportive environment, working here means being part of a prestigious brand that values both its staff and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Client Host - Christmas in Livingston
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Client Host - Christmas in Livingston
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Hamilton & Inches
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Hamilton & Inches. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
