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For Companies At a Glance
- Tasks: Support client services, handle enquiries, and ensure exceptional customer care.
- Company: Join Hamilton & Inches, Scotland's premier destination for luxury jewellery and watches since 1866.
- Benefits: Enjoy an 8-week paid internship with a £1500 grant and hands-on experience in a prestigious environment.
- Why this job: Gain valuable skills in luxury customer service while working alongside expert artisans in a historic setting.
- Qualifications: Must be a third-year student at a Scottish university studying a relevant degree.
- Other info: Internship starts in July 2025; apply by 30th May 2025.
The Client Services Assistant is a key role to support all activities across the Service department in Hamilton & Inches. This is an exciting, all-encompassing role across all aspects of client service delivery and requires an individual with excellent communication and organisational skills alongside an unwavering commitment to exceptional customer service.
Since 1866, Hamilton & Inches has been Scotland's premier destination for fine jewellery, luxury watches, and hand-crafted silver. Based in the heart of the Scottish capital, we have maintained our jewellery & silver workshops since our inception and have held a Royal Warrant as silversmiths for more than 120 years. To this day, we proudly continue to curate a range of fine jewellery designed and made by our artisan team and workshops.
The Role
- Assist with all aspects of the Service department, ensuring excellent customer care and clear communication.
- Proactively engage with clients in-store and online, handling enquiries, repairs, valuations, and service requests.
- Process and track repairs with manufacturers, local workshops, and internal teams.
- Manage incoming emails, calls, and supplier communications, ensuring timely responses and accurate CRM updates.
- Support and participate in all sales channels across the business including retail, e-commerce, and corporate where necessary.
- Assist with pricing updates, deadlines, and repair-related training for relevant teams.
- Handle complaints professionally, escalating to the Service Manager when necessary.
- Ensure Health & Safety compliance in the workshop and uphold the brand's high standards.
- Provide administrative support for repair-related tasks, ensuring accurate documentation and tracking.
- Assist the showroom team as needed, offering service expertise and ensuring a seamless client experience.
- Work collaboratively with cross-functional teams to support interdepartmental processes and ensure a cohesive client experience.
Key skills and experience
- Customer service experience, preferably in luxury goods, jewellery, or watches.
- Strong communication skills, both written and verbal, with excellent phone etiquette.
- Ability to multitask, work under pressure, and manage deadlines effectively.
- Highly organised with strong administrative and IT skills, including proficiency in Office 365 and CRM systems.
- Proactive, solutions-focused, and a strong team player with the flexibility to support showroom operations when required.
Contact Detail:
Hamilton & Inches Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Assistant
✨Tip Number 1
Familiarise yourself with Hamilton & Inches' history and values. Understanding their commitment to exceptional customer service and luxury goods will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-play scenarios where you handle client inquiries or complaints, as this will prepare you for the types of interactions you'll have in the role.
✨Tip Number 3
Network with current or former employees of Hamilton & Inches. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and interview.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant experiences where you've successfully managed multiple tasks or projects. This will demonstrate your ability to multitask effectively in a fast-paced environment.
We think you need these skills to ace Client Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in luxury goods or jewellery. Use specific examples that demonstrate your communication and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client service and your understanding of Hamilton & Inches' values. Mention how your skills align with the role and express your enthusiasm for contributing to their team.
Highlight Relevant Skills: In your application, emphasise your proficiency in Office 365 and CRM systems, as well as your ability to multitask and manage deadlines. Provide examples of how you've successfully handled similar responsibilities in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hamilton & Inches
✨Showcase Your Customer Service Skills
As a Client Services Assistant, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved complaints, especially in luxury goods or similar environments.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be ready to discuss how you would engage with clients in-store and online, ensuring they feel valued and understood.
✨Highlight Your Organisational Skills
This position requires excellent organisational abilities. Be prepared to discuss how you manage multiple tasks and deadlines. You might want to share specific tools or methods you use to stay organised, particularly in a fast-paced environment.
✨Research Hamilton & Inches
Familiarise yourself with the history and values of Hamilton & Inches. Understanding their commitment to quality and customer service will help you align your answers with their brand ethos during the interview, showing that you're genuinely interested in the company.
