At a Glance
- Tasks: Manage client communications and provide essential admin support in a luxury environment.
- Company: Hamilton & Inches, Scotland’s premier destination for fine jewellery and luxury watches.
- Benefits: Join a prestigious brand with opportunities for personal growth and development.
- Other info: Dynamic role with a focus on teamwork and excellence in client relations.
- Why this job: Be the friendly face of a historic brand and make a lasting impression on clients.
- Qualifications: Exceptional customer service skills and proficiency in MS Office.
The predicted salary is between 24000 - 30000 £ per year.
Since 1866, Hamilton & Inches has been Scotland’s premier destination for fine jewellery, luxury watches and hand-crafted silver. Based in the heart of the Scottish capital, we have maintained our jewellery & silver workshops since our inception and have held a Royal Warrant as silversmiths for more than 120 years. To this day, we proudly continue to curate a range of fine jewellery, designed and made from our own artisan team and workshops. Anchored by our heritage, we continue to invest in our future and our team and are now looking for a Client Services Administrator to join us.
Key Responsibilities
- Management of all incoming calls to the business, ensuring enquiries are directed to the correct departments
- Management of client communications via email inboxes
- Providing general admin support to the business as and when required
- Support with client administration including (but not limited to) gifting, hospitality and sundries
- Support with welcoming visitors and being first point of contact for the business
- Administration for Sales/Service as and when required
- Support with Sales hosting as and when required
- Support with hospitality for visitors including clients, business partners and suppliers
Person Requirement
- Exceptional customer service attitude. Able to be friendly, welcoming and professional, acting as a brand ambassador for the business when dealing with clients
- Proficient in MS Office and generally IT literate with an ability to problem solve
- Able to handle multiple tasks and responsibilities simultaneously, dealing with different departments, priorities and colleagues
- Positive and can-do attitude, focused on delivering excellence to colleagues and clients
- Ability to work on own initiative, recognising different priorities of communications and escalating accordingly
- Excellent verbal and communication skills when dealing with colleagues from all parts of the business and clients
- Some form of relevant qualifications would be desirable though not essential
Client Services Administrator employer: Hamilton & Inches
Hamilton & Inches is an exceptional employer, offering a unique opportunity to work in the heart of Edinburgh's luxury retail sector. With a rich heritage and commitment to craftsmanship, employees benefit from a supportive work culture that values professional growth and development, alongside competitive benefits. Joining our team as a Client Services Administrator means being part of a prestigious brand that prioritises excellence in customer service and fosters a welcoming environment for both staff and clients.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hamilton & Inches. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hamilton & Inches before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hamilton & Inches:Your cover letter is your chance to shine! Tell us why you want to work at Hamilton & Inches specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hamilton & Inches!
How to prepare for a job interview at Hamilton & Inches
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
