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- Tasks: Support client services, handle enquiries, and ensure exceptional customer care.
- Company: Hamilton & Inches, Scotland's premier destination for luxury jewellery and watches.
- Benefits: Paid internship with hands-on experience and a £1500 grant.
- Other info: Gain valuable experience in luxury goods and enhance your career prospects.
- Why this job: Join a historic brand and learn from skilled artisans in a dynamic environment.
- Qualifications: Must be a third-year student studying a relevant degree at a Scottish university.
The predicted salary is between 30000 - 40000 £ per year.
The Client Services Assistant is a key role to support all activities across the Service department in Hamilton & Inches. This is an exciting, all-encompassing role across all aspects of client service delivery and requires an individual with excellent communication and organisational skills alongside an unwavering commitment to exceptional customer service.
Since 1866, Hamilton & Inches has been Scotland's premier destination for fine jewellery, luxury watches, and hand-crafted silver. Based in the heart of the Scottish capital, we have maintained our jewellery & silver workshops since our inception and have held a Royal Warrant as silversmiths for more than 120 years. To this day, we proudly continue to curate a range of fine jewellery designed and made by our artisan team and workshops.
The Role
- Assist with all aspects of the Service department, ensuring excellent customer care and clear communication.
- Proactively engage with clients in-store and online, handling enquiries, repairs, valuations, and service requests.
- Process and track repairs with manufacturers, local workshops, and internal teams.
- Manage incoming emails, calls, and supplier communications, ensuring timely responses and accurate CRM updates.
- Support and participate in all sales channels across the business including retail, e-commerce, and corporate where necessary.
- Assist with pricing updates, deadlines, and repair-related training for relevant teams.
- Handle complaints professionally, escalating to the Service Manager when necessary.
- Ensure Health & Safety compliance in the workshop and uphold the brand's high standards.
- Provide administrative support for repair-related tasks, ensuring accurate documentation and tracking.
- Assist the showroom team as needed, offering service expertise and ensuring a seamless client experience.
- Work collaboratively with cross-functional teams to support interdepartmental processes and ensure a cohesive client experience.
Key skills and experience
- Customer service experience, preferably in luxury goods, jewellery, or watches.
- Strong communication skills, both written and verbal, with excellent phone etiquette.
- Ability to multitask, work under pressure, and manage deadlines effectively.
- Highly organised with strong administrative and IT skills, including proficiency in Office 365 and CRM systems.
- Proactive, solutions-focused, and a strong team player with the flexibility to support showroom operations when required.
Client Services Assistant in Edinburgh employer: Hamilton & Inches
Contact Detail:
Hamilton & Inches Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Assistant in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hamilton & Inches. Understand their values, products, and what makes them unique in the luxury market. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This could be anything from balancing schoolwork to part-time jobs. It’ll demonstrate your ability to multitask effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. And remember, you can always check out more opportunities directly on our website!
We think you need these skills to ace Client Services Assistant in Edinburgh
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for exceptional customer service. Share any experiences you've had in similar roles, especially in luxury goods, as this will resonate with our commitment to quality.
Be Clear and Concise: We appreciate clarity! Make sure your application is well-structured and easy to read. Use bullet points where necessary to highlight your skills and experiences, especially those that align with the role of Client Services Assistant.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to reflect the specific requirements of the Client Services Assistant role. Mention how your skills can contribute to our team at Hamilton & Inches.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Hamilton & Inches
✨Know Your Stuff
Before the interview, make sure you research Hamilton & Inches thoroughly. Understand their history, values, and what sets them apart in the luxury goods market. This will not only impress your interviewers but also help you tailor your answers to align with their brand.
✨Showcase Your Communication Skills
As a Client Services Assistant, communication is key. Prepare examples of how you've effectively handled customer inquiries or complaints in the past. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to engage with clients both in-store and online.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and deadlines. Bring examples of how you've successfully juggled various responsibilities in previous roles. This will show that you're capable of handling the fast-paced environment of the Service department.
✨Emphasise Teamwork and Flexibility
Highlight your experience working collaboratively with others. Share instances where you've supported cross-functional teams or adapted to changing priorities. This will illustrate your proactive, solutions-focused attitude and your readiness to assist the showroom team when needed.