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- Tasks: Deliver exceptional customer service and support order management in a luxury e-commerce environment.
- Company: Join a leading online fashion retailer known for its supportive culture and career growth.
- Benefits: Enjoy a £27,500 salary, staff discounts, gym membership, and excellent training.
- Why this job: Be part of a dynamic team and enhance the customer experience with luxury brands.
- Qualifications: Strong communication skills and a passion for fashion or e-commerce.
- Other info: Full training provided with opportunities for career progression.
The predicted salary is between 22000 - 33000 £ per year.
Glasgow City Centre (office-based) £27,500 basic salary | Full-time | Permanent
Join one of Europe’s leading online fashion retailers, delivering premium, design-led products to customers across the UK and international markets. This is a rare opportunity to work with a portfolio of globally recognised luxury and designer brands within a fast-growing e-commerce business known for exceptional training, strong internal progression and a genuinely supportive culture. Based in Glasgow city centre, this role offers a £27,500 salary and long-term career development in customer experience and e-commerce.
The Role
As a Customer Experience Executive, you will be at the heart of the customer journey, providing a warm, professional and confident service to a global customer base via email, live chat and telephone. This is a varied, hands-on role that combines customer interaction with practical involvement in the business, including picking and packing customer orders.
Key Responsibilities
- Delivering outstanding customer service across multiple channels
- Handling customer questions, issues and complaints in a calm, solutions-focused manner
- Ensuring a premium experience at every customer touchpoint
- Escalating complex issues where required and following through to resolution
- Building strong product knowledge to support customer enquiries
- Supporting order picking and packing with accuracy and care
- Working collaboratively within a friendly, high-performing team
About You
You will be a confident, positive and enthusiastic individual who enjoys helping people and takes pride in doing things properly, and will ideally be:
- An excellent written and verbal communicator
- Warm, friendly, confident and naturally helpful
- Comfortable handling issues or complaints professionally
- Well organised, punctual and hardworking
- Flexible and happy to be hands-on when required
- Interested in fashion, luxury brands or e-commerce
Training, Hours & Benefits
Full training is provided on industry-leading e-commerce platforms, with genuine career progression opportunities as the business grows.
Hours of Work (commitment required)
Monday to Friday: 9:00am – 5:30pm
One Saturday in three: 9:00am – 3:00pm (paid for full day)
Benefits include
- £27,500 basic salary
- Casual dress
- Staff discount
- Cycle to work scheme
- Gym membership
- Excellent training
- A Glasgow city centre location
CVs in the first instance to: Tony Hamilton – Managing Director – Hamilton Hunter
Customer Experience Executive – Luxury Online Retail (E-commerce) in Paisley employer: Hamilton Hunter
Contact Detail:
Hamilton Hunter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive – Luxury Online Retail (E-commerce) in Paisley
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via email, live chat, and phone, it’s crucial to sound warm and professional. Try role-playing with a friend to nail those tricky customer scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. Employers love seeing how you handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about supporting our candidates, so you’ll be in good hands!
We think you need these skills to ace Customer Experience Executive – Luxury Online Retail (E-commerce) in Paisley
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the fashion industry. A warm and friendly tone can make a big difference.
Tailor Your CV: Make sure to customise your CV for this specific role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hamilton Hunter
✨Know Your Brands
Before the interview, do your homework on the luxury brands the company works with. Familiarise yourself with their products, values, and customer service ethos. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Customer Experience Executive, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've handled customer queries or complaints in the past, showcasing your ability to remain calm and solutions-focused.
✨Demonstrate Your Passion for Fashion
Express your enthusiasm for fashion and e-commerce during the interview. Share any personal experiences or interests related to luxury brands. This will show that you're not just looking for any job, but that you're genuinely excited about this opportunity.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the company's culture, training opportunities, or the team you'll be working with. This shows your interest in the role and helps you assess if it's the right fit for you.
