Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and support in a dynamic e-commerce environment.
- Company: Join a leading online fashion retailer known for premium products and a supportive culture.
- Benefits: Enjoy a competitive salary, staff discounts, gym membership, and excellent training opportunities.
- Why this job: Be at the heart of customer experience and make a real impact in luxury e-commerce.
- Qualifications: Strong communication skills and a passion for delivering outstanding customer service.
- Other info: Clear career progression paths and a friendly, high-performing team await you.
The predicted salary is between 22000 - 33000 £ per year.
Glasgow City Centre | Office-Based £27,500 Basic | Full-Time | Permanent
Join one of Europe’s leading online fashion retailers, delivering premium, design-led products to customers across the UK and international markets. This is an opportunity to build a long-term career in Customer Experience and E-commerce Operations within a fast-growing online retail business known for excellent training, genuine internal progression and a supportive team culture.
The Role - This is a customer service role — not a brand marketing or social media position. As a Customer Experience Executive, you will sit at the centre of the customer journey, delivering a warm, professional and confident service to customers worldwide via email, live chat and telephone. This is a varied and hands-on position combining customer interaction and operational administration which includes picking and packing customer orders, so you must be happy to support both service and fulfilment activity as part of a team-focused environment. You will be expected to deliver an exceptional experience before the sale, during the purchase, and after delivery, ensuring customers feel valued at every stage.
Key Responsibilities
- Delivering outstanding customer service across multiple channels
- Supporting customers pre-sale with product and order enquiries
- Managing order queries, issues and complaints in a calm, solutions-focused manner
- Providing post-sale support and ensuring full resolution of customer concerns
- Ensuring a premium experience at every customer touchpoint
- Escalating complex issues where required and following through to completion
- Developing strong product knowledge to assist customers confidently
- Supporting order picking and packing with accuracy, care and attention to detail
- Working collaboratively within a friendly, high-performing team environment
About You
We are looking for someone who is committed to delivering exceptional customer service at every stage of the customer journey, and who takes pride in doing things properly. You will ideally be:
- An excellent written and verbal communicator
- Warm, friendly, confident and naturally helpful
- Professional and composed when handling issues or complaints
- Well organised, punctual and reliable
- Happy to be hands-on with picking & packing duties when required
- A team player with a strong work ethic
- Interested in fashion, luxury brands or e-commerce (desirable, not essential)
Training, Progression & Development
Full training is provided on industry-leading e-commerce platforms and customer systems. This business actively promotes from within, and the role offers clear career progression opportunities as the company continues to grow (including pathways into senior customer experience, operations, brand marketing and e-commerce roles).
Hours of Work (Commitment Required)
Standard week: Monday to Friday, 9:00am – 5:30pm. One Saturday in three: 9:00am – 3:00pm. Important: When you work a Saturday, you still only work five days that week, so for example, your working week becomes Tuesday to Saturday.
Benefits
- £27,500 basic salary
- Casual dress
- Staff discount
- Cycle to work scheme
- Gym membership
- Excellent training & development
- Glasgow city centre location
CVs in the first instance to: Tony Hamilton – Managing Director – Hamilton Hunter
Customer Experience Executive - Luxury Brands - Online Retail - E-Commerce in Paisley employer: Hamilton Hunter
Contact Detail:
Hamilton Hunter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive - Luxury Brands - Online Retail - E-Commerce in Paisley
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, try role-playing common customer scenarios with a friend. It’ll help you stay calm and composed during the real deal.
✨Tip Number 3
Be ready to showcase your teamwork spirit! Think of examples where you've worked well in a team, especially in high-pressure situations. This will highlight your ability to thrive in their supportive team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fantastic team.
We think you need these skills to ace Customer Experience Executive - Luxury Brands - Online Retail - E-Commerce in Paisley
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help customers in the past. Use specific examples that showcase your warm and professional approach!
Tailor Your CV: Don’t just send a generic CV! Tailor it to reflect the skills and experiences that match the job description. We love seeing candidates who take the time to align their background with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hamilton Hunter
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the luxury brands they work with. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you handled customer queries or complaints successfully. Highlight your ability to remain calm and solutions-focused, as this is crucial for the position.
✨Demonstrate Team Spirit
This job requires a collaborative approach, so be ready to discuss how you’ve worked well in teams before. Share specific instances where you contributed to a team goal or supported colleagues, especially in a fast-paced environment.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions that reflect your interest in the role and the company’s future. This shows you’re engaged and serious about the opportunity.
