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- Tasks: Lead a dynamic customer service team in a fast-paced ecommerce environment.
- Company: Join a growing ecommerce retail business with an ambitious vision.
- Benefits: Competitive salary, benefits, and opportunities for career progression.
- Other info: Fast-paced environment with direct exposure to senior leadership.
- Why this job: Make a real impact by shaping customer service excellence and team performance.
- Qualifications: Experience in ecommerce or customer operations and strong leadership skills.
The predicted salary is between 33000 - 38000 £ per year.
We’re working with a growing ecommerce retail business to recruit a Customer Service Team Leader into a newly created leadership role supporting the continued growth and development of a fast-paced, multi-brand customer operations function. Operating within a high-volume online retail environment serving both UK and international customers, the business places customer service, operational responsiveness and team performance at the centre of its continued growth strategy.
This is a hands-on operational leadership role supporting and reporting directly into the Head of Customer Service, helping coordinate daily service delivery, team performance and operational workflow across the wider customer service function. The opportunity would suit someone who thrives in fast-moving ecommerce environments and naturally brings energy, organisation and calm leadership to busy operational teams.
The Role
- Supporting the day-to-day running of the Customer Service function across multiple ecommerce brands
- Coordinating and supporting a sizeable customer service and operations team within a fast-paced environment
- Assisting with onboarding, training and ongoing team development
- Managing rotas, workflow allocation and operational prioritisation across the department
- Supporting escalation handling and resolution of more complex customer issues
- Helping drive operational consistency, responsiveness and service quality across customer touchpoints
- Identifying opportunities to improve internal processes, workflows and overall customer journey efficiency
- Liaising with internal departments including Ecommerce, Operations, Logistics and Buying to support smooth customer outcomes
- Monitoring service levels, operational bottlenecks and team performance on an ongoing basis
- Supporting the Head of Customer Service with the continued evolution of the wider customer operations function
What We’re Looking For
- Experience operating within ecommerce, online retail or customer operations environments
- Previous team leadership, supervisory or senior customer service experience
- Strong organisational and workload management capability
- Confidence coordinating teams and maintaining operational pace within busy environments
- Calm and professional escalation handling skills
- Strong communication and interpersonal capability
- Process awareness and a naturally solutions-focused mindset
- Ability to adapt within entrepreneurial, commercially driven businesses where priorities can move quickly
- Exposure to premium retail, service-led or customer-centric environments would be advantageous
The Opportunity
This is an excellent opportunity to join a growing ecommerce business operating within an ambitious and evolving commercial environment, and the role offers:
- A visible and highly operational leadership position
- Direct exposure to senior leadership and decision-making
- A broad and hands-on customer operations remit
- The opportunity to help shape and improve a growing customer service function
- A fast paced and commercially driven ecommerce environment
- Genuine long-term progression potential as the wider business continues to evolve
Salary is expected to sit within the £33,000 – £38,000 basic range depending on experience and overall fit relative to the broader scope of the position.
CV’s in the first instance to: Tony Hamilton – Managing Director – Hamilton Hunter
Ecommerce Customer Service Team Leader in Glasgow employer: Hamilton Hunter
Contact Detail:
Hamilton Hunter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Customer Service Team Leader in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the ecommerce space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your problem-solving skills! In the interview, be ready to discuss how you've handled complex customer issues before. This is key in a fast-paced environment where operational responsiveness is crucial.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Ecommerce Customer Service Team Leader in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Ecommerce Customer Service Team Leader role. Highlight your leadership experience and any relevant ecommerce or customer service roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background makes you a great fit for this fast-paced environment. Be sure to mention specific examples of your achievements in previous roles.
Showcase Your Communication Skills: As a Team Leader, strong communication is key. In your application, demonstrate your ability to convey ideas clearly and effectively. Whether it's through your CV, cover letter, or any additional materials, let your personality and professionalism shine through!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to receive your application and start the conversation about how you can join our growing team!
How to prepare for a job interview at Hamilton Hunter
✨Know the Company Inside Out
Before your interview, make sure you research the ecommerce business thoroughly. Understand their brands, customer service philosophy, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your leadership capabilities. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved processes. Be ready to discuss how you can bring calm and organisation to a busy environment.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle escalations. Think of specific situations where you’ve dealt with complex customer issues or operational challenges, and outline your approach to resolving them.
✨Highlight Your Adaptability
In fast-paced ecommerce environments, priorities can shift quickly. Be prepared to discuss how you've adapted to changes in previous roles. Share examples that illustrate your flexibility and solutions-focused mindset, which are crucial for this position.