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- Tasks: Deliver exceptional customer service and support order management in a luxury retail environment.
- Company: Join a leading online fashion retailer known for its supportive culture and career growth.
- Benefits: Enjoy a £27,500 salary, staff discounts, gym membership, and casual dress code.
- Why this job: Be part of a dynamic team and enhance your skills in e-commerce and customer experience.
- Qualifications: Excellent communication skills and a passion for fashion or luxury brands.
- Other info: Full training provided with opportunities for progression in a vibrant Glasgow city centre.
The predicted salary is between 22000 - 33000 £ per year.
Glasgow City Centre (office-based) £27,500 basic salary | Full-time | Permanent
Join one of Europe’s leading online fashion retailers, delivering premium, design-led products to customers across the UK and international markets. This is a rare opportunity to work with a portfolio of globally recognised luxury and designer brands within a fast-growing e-commerce business known for exceptional training, strong internal progression and a genuinely supportive culture. Based in Glasgow city centre, this role offers a £27,500 salary and long-term career development in customer experience and e-commerce.
The Role
As a Customer Experience Executive, you will be at the heart of the customer journey, providing a warm, professional and confident service to a global customer base via email, live chat and telephone. This is a varied, hands-on role that combines customer interaction with practical involvement in the business, including picking and packing customer orders.
Key Responsibilities
- Delivering outstanding customer service across multiple channels
- Handling customer questions, issues and complaints in a calm, solutions-focused manner
- Ensuring a premium experience at every customer touchpoint
- Escalating complex issues where required and following through to resolution
- Building strong product knowledge to support customer enquiries
- Supporting order picking and packing with accuracy and care
- Working collaboratively within a friendly, high-performing team
About You
You will be a confident, positive and enthusiastic individual who enjoys helping people and takes pride in doing things properly, and will ideally be:
- An excellent written and verbal communicator
- Warm, friendly, confident and naturally helpful
- Comfortable handling issues or complaints professionally
- Well organised, punctual and hardworking
- Flexible and happy to be hands-on when required
- Interested in fashion, luxury brands or e-commerce
Training, Hours & Benefits
Full training is provided on industry-leading e-commerce platforms, with genuine career progression opportunities as the business grows.
Hours of Work (commitment required)
Monday to Friday: 9:00am – 5:30pm
One Saturday in three: 9:00am – 3:00pm (paid for full day)
Benefits include
- £27,500 basic salary
- Casual dress
- Staff discount
- Cycle to work scheme
- Gym membership
- Excellent training
- A Glasgow city centre location
Customer Experience Executive – Luxury Online Retail (E-commerce) in Glasgow employer: Hamilton Hunter
Contact Detail:
Hamilton Hunter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive – Luxury Online Retail (E-commerce) in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via email, live chat, and phone, it’s crucial to sound warm and professional. Role-play with a friend or family member to get comfortable handling different scenarios.
✨Tip Number 3
Show off your passion for fashion and luxury brands! When you talk about your interests, it’ll resonate with the hiring team. Share your thoughts on current trends or your favourite brands during your discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Experience Executive – Luxury Online Retail (E-commerce) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience Executive role. Highlight any previous customer service experience, especially in e-commerce or luxury retail, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for fashion and luxury brands, and explain why you want to join our team. Keep it friendly and professional, just like the service we provide.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your excellent communication skills. Use clear, concise language and a warm tone to reflect how you’d interact with our customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hamilton Hunter
✨Know Your Brands
Before the interview, do your homework on the luxury brands the company works with. Familiarise yourself with their products, values, and customer service ethos. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Customer Experience Executive, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've handled customer queries or complaints in the past, showcasing your calm and professional approach.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you would handle specific customer issues or complaints. Think of scenarios where you turned a negative experience into a positive one. This shows that you can think on your feet and are solutions-focused, which is crucial for this role.
✨Emphasise Teamwork
This role involves working closely with a team, so highlight your ability to collaborate effectively. Share examples of how you've contributed to a team environment in previous roles, and express your enthusiasm for being part of a friendly, high-performing team.
