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- Tasks: Deliver exceptional customer service and support in a dynamic e-commerce environment.
- Company: Join a leading online fashion retailer known for premium products and a supportive culture.
- Benefits: Enjoy a competitive salary, casual dress, staff discounts, and gym membership.
- Why this job: Be at the heart of customer experience and grow your career in a thriving industry.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Full training provided with clear pathways for career progression.
The predicted salary is between 22000 - 33000 £ per year.
Glasgow City Centre | Office-Based
£27,500 Basic | Full-Time | Permanent
Join one of Europe’s leading online fashion retailers, delivering premium, design-led products to customers across the UK and international markets. This is an opportunity to build a long-term career in Customer Experience and E-commerce Operations within a fast-growing online retail business known for excellent training, genuine internal progression and a supportive team culture.
The Role - This is a customer service role — not a brand marketing or social media position. As a Customer Experience Executive, you will sit at the centre of the customer journey, delivering a warm, professional and confident service to customers worldwide via email, live chat and telephone. This is a varied and hands-on position combining customer interaction and operational administration which includes picking and packing customer orders, so you must be happy to support both service and fulfilment activity as part of a team-focused environment. You will be expected to deliver an exceptional experience before the sale, during the purchase, and after delivery, ensuring customers feel valued at every stage.
Key Responsibilities
- Delivering outstanding customer service across multiple channels
- Supporting customers pre-sale with product and order enquiries
- Managing order queries, issues and complaints in a calm, solutions-focused manner
- Providing post-sale support and ensuring full resolution of customer concerns
- Ensuring a premium experience at every customer touchpoint
- Escalating complex issues where required and following through to completion
- Developing strong product knowledge to assist customers confidently
- Supporting order picking and packing with accuracy, care and attention to detail
- Working collaboratively within a friendly, high-performing team environment
About You
We are looking for someone who is committed to delivering exceptional customer service at every stage of the customer journey, and who takes pride in doing things properly. You will ideally be:
- An excellent written and verbal communicator
- Warm, friendly, confident and naturally helpful
- Professional and composed when handling issues or complaints
- Well organised, punctual and reliable
- Happy to be hands-on with picking & packing duties when required
- A team player with a strong work ethic
- Interested in fashion, luxury brands or e-commerce (desirable, not essential)
Training, Progression & Development
Full training is provided on industry-leading e-commerce platforms and customer systems. This business actively promotes from within, and the role offers clear career progression opportunities as the company continues to grow (including pathways into senior customer experience, operations, brand marketing and e-commerce roles).
Hours of Work (Commitment Required)
Standard week: Monday to Friday, 9:00am – 5:30pm
One Saturday in three: 9:00am – 3:00pm
Important: When you work a Saturday, you still only work five days that week, so for example, your working week becomes Tuesday to Saturday.
Benefits
- £27,500 basic salary
- Casual dress
- Staff discount
- Cycle to work scheme
- Gym membership
- Excellent training & development
- Glasgow city centre location
CVs in the first instance to: Tony Hamilton – Managing Director – Hamilton Hunter
Customer Experience Executive - Luxury Brands - Online Retail - E-Commerce employer: Hamilton Hunter
Contact Detail:
Hamilton Hunter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive - Luxury Brands - Online Retail - E-Commerce
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you handled customer issues effectively. This will demonstrate your calm and solutions-focused approach during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our fantastic team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Experience Executive - Luxury Brands - Online Retail - E-Commerce
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your warm and professional approach.
Tailor Your CV and Cover Letter: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Mention your interest in luxury brands and e-commerce to show us you’re genuinely excited about this role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the Customer Experience Executive position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hamilton Hunter
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the luxury brands they work with. This will not only help you answer questions more confidently but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle complaints and ensure customer satisfaction, as this will be key in demonstrating your fit for the position.
✨Practice Your Communication Style
As an excellent communicator, you'll need to convey warmth and professionalism. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to do a mock interview with a friend to get comfortable with your delivery.
✨Be Ready for Hands-On Questions
Since the role involves picking and packing orders, be prepared to discuss your willingness to engage in these tasks. Highlight any relevant experience you have in operational roles or teamwork, and express your enthusiasm for contributing to the overall customer experience.
