Operations Manager in Manchester

We are a long-established, financially stable GP group. We are hiring an Operations Manager to run the engine room of the business: owning the performance scorecard, holding managers and clinicians to it, driving patient list growth, and in time helping launch a new back-office services company. This is a hands-on operating role reporting directly to the owner. You will own outcomes and do the groundwork that produces them. It is not a strategy or consulting role, and there is no layer between you and the day-to-day work.

For the right person this is a genuine route into a C-suite position within the group.

What you will do

• Own the weekly performance scorecard (up to 1 day per week)
• Run the scorecard end to end and chair the weekly management meeting.
• Use the meeting as a health check on the organisation: identify what is not being done, get it fixed, and escalate or resolve it yourself.
• Coach individual managers and clinicians who are behind, and performance-manage those who do not improve.
• Understand the scorecard well enough to run the data collection yourself if needed, and to recruit and rebuild that function.
• Drive organic growth (1–2 days per week)
• Plan and deliver campaigns and marketing materials to grow patient registrations across our existing surgeries.
• Track results, report on them, and adjust.
• Build the new venture (1–2 days per week, from around month six)
• Work with the owner to launch a new company providing remote back-office services to other GP surgeries.
• Recruit and line-manage the start-up team as it grows.
• By the end of year one you will be balancing three areas: compliance and scorecard delivery, organic growth across the existing sites, and people management in the new business.

Essential requirements

• Line management of 40–50 people currently. We are looking for someone operating at this span of control today, not someone ready to step up to it.
• Degree-level education with strong academic results.
• Strong numeracy and data literacy. You can open a spreadsheet and interrogate it quickly and confidently — pivot tables, formulas, variance analysis, KPI reporting.
• Proven track record delivering complex, multi-strand projects with competing deadlines.
• Experience performance-managing professionals, including people more technically qualified than you.

Desirable, but we will train you

• Experience in NHS primary care, general practice, PCN or healthcare operations.
• Familiarity with CQC compliance, QOF, EMIS or SystmOne.
• Marketing, campaign or patient acquisition experience.
• Start-up or new business set-up experience.
• Healthcare compliance and our internal systems are taught in full. Do not rule yourself out on those.

Who this suits

• An operator rather than a planner. You are comfortable owning the result and doing the work that gets you there.
• Someone who stays steady across multiple competing priorities.
• A credible right hand to a hands-on owner, able to hold senior and clinical colleagues to account.
• Someone who wants the operational grounding that leads to a C-suite role, and is not precious about the day-to-day work that comes first.

What we offer

• Direct access to and mentoring from the owner.
• A defined progression path into a senior leadership role as the group and the new venture grow.
• The autonomy to run the operation your way, against clear measures.

How to apply: Apply through Indeed with your CV. Please include a short note covering the size of the team you manage today and one example of a complex project you delivered end to end.