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- Tasks: Support and implement cutting-edge UC solutions for enterprise clients.
- Company: Join a dynamic Managed Services provider delivering innovative UC solutions globally.
- Benefits: Enjoy a flexible work environment with remote options and continuous professional development.
- Why this job: Be part of a collaborative team driving innovation across multiple industries.
- Qualifications: Experience with Cisco UC and Microsoft Teams; certifications are a plus but not mandatory.
- Other info: Opportunity to work on diverse international projects from the comfort of your home.
We are recruiting for an experienced Unified Communications (UC) Engineer to join a dynamic, fast-paced Managed Services provider that delivers cutting-edge UC solutions across multiple industries including retail, pharmaceuticals, law, and petrochemical sectors.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
You’ll be stepping into a pivotal role, as a senior engineer — ensuring continuity and driving forward innovative collaboration support for enterprise clients.
About the Role:
As the UC Engineer, you’ll be a key escalation point for complex incidents and support, with a strong focus on Cisco UC, Microsoft Teams, and Cisco Webex. You’ll work on varied projects, from upgrading Cisco UC infrastructure to implementing hybrid environments that integrate Microsoft Teams, Contact Centres, and WebEx.
Your responsibilities will include:
Providing support (2nd Line) across Cisco Unified Communications platforms including CallManager, Unity, Presence, Webex, UCCX, Expressway, and Voice Gateways.
Assist on projects implementations, migrations, and upgrades for enterprise clients.
Collaborating across technical, sales, and project management teams to ensure seamless project delivery.
What You’ll Bring:
Experience with Cisco UC (CUCM, Unity, Expressway, Webex).
Expertise in Microsoft Teams Voice and Teams Administration.
Collaboration Certifications would be a nice to have: CCNA / CCNP / CCIE Collaboration, MCSE, Microsoft Teams Voice certification.
Proven track record resolving complex UC issues
Experience in Contact Centre technologies (Enghouse Touchpoint or similar) is advantageous.
You do NOT need experience with all of the above, the client can be flexible.
Why Join?
Be part of an agile, solutions-driven organisation that delivers end-to-end UC services globally.
Collaborate with top-tier technical talent and enterprise clients.
Continuous professional development with the latest certifications and technologies.
Flexible work environment with exposure to multi-industry, international projects.
Mostly work from home opportunity
UC Engineer (£35,000) employer: Hamilton Barnes
Contact Detail:
Hamilton Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UC Engineer (£35,000)
✨Tip Number 1
Network with professionals in the Unified Communications field. Attend industry events, webinars, or local meetups to connect with others who work with Cisco UC and Microsoft Teams. This can help you gain insights into the role and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in Unified Communications. Follow relevant blogs, podcasts, and forums to stay updated on Cisco UC solutions and Microsoft Teams features. This knowledge will not only boost your confidence but also impress potential employers.
✨Tip Number 3
Consider obtaining relevant certifications if you haven't already. Certifications like CCNA, CCNP, or Microsoft Teams Voice can enhance your profile and demonstrate your commitment to the field. Even if you don't have all the qualifications listed, showing a willingness to learn can set you apart.
✨Tip Number 4
Prepare for technical interviews by practising common UC scenarios and troubleshooting exercises. Familiarise yourself with the specific tools and platforms mentioned in the job description, such as CallManager and Webex, so you can confidently discuss your experience and problem-solving skills during the interview.
We think you need these skills to ace UC Engineer (£35,000)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Cisco UC, Microsoft Teams, and any collaboration certifications you hold. Use specific examples of past projects or roles that align with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills and experiences make you a perfect fit for the position, particularly focusing on your ability to resolve complex UC issues and collaborate across teams.
Showcase Relevant Certifications: If you have any collaboration certifications like CCNA, CCNP, or Microsoft Teams Voice certification, be sure to list them prominently in your application. This can set you apart from other candidates.
Highlight Soft Skills: In addition to technical skills, emphasise your soft skills such as communication, teamwork, and problem-solving abilities. These are crucial for collaborating with technical, sales, and project management teams.
How to prepare for a job interview at Hamilton Barnes
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Cisco UC platforms and Microsoft Teams in detail. Highlight specific projects where you've successfully implemented or upgraded these systems, as this will demonstrate your hands-on knowledge and problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle complex incidents. Think of examples from your past work where you resolved challenging UC issues, and be ready to explain your thought process and the steps you took to achieve a solution.
✨Emphasise Collaboration Skills
Since the role involves working closely with technical, sales, and project management teams, be sure to highlight your teamwork and communication skills. Share examples of how you've collaborated on projects to ensure successful delivery.
✨Research the Company and Its Clients
Familiarise yourself with the industries the company serves, such as retail and pharmaceuticals. Understanding their specific needs can help you tailor your responses and show that you're genuinely interested in how you can contribute to their success.
