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- Tasks: Support and implement cutting-edge UC solutions for enterprise clients.
- Company: Join a dynamic Managed Services provider delivering innovative UC solutions globally.
- Benefits: Enjoy a flexible work environment with remote options and continuous professional development.
- Why this job: Be part of a collaborative culture, working on diverse projects across multiple industries.
- Qualifications: Experience with Cisco UC and Microsoft Teams; certifications are a plus but not mandatory.
- Other info: Opportunity to work with top-tier talent and gain exposure to international projects.
We are recruiting for an experienced Unified Communications (UC) Engineer to join a dynamic, fast-paced Managed Services provider that delivers cutting-edge UC solutions across multiple industries including retail, pharmaceuticals, law, and petrochemical sectors.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
You’ll be stepping into a pivotal role, as a senior engineer — ensuring continuity and driving forward innovative collaboration support for enterprise clients.
About the Role:
As the UC Engineer, you’ll be a key escalation point for complex incidents and support, with a strong focus on Cisco UC, Microsoft Teams, and Cisco Webex. You’ll work on varied projects, from upgrading Cisco UC infrastructure to implementing hybrid environments that integrate Microsoft Teams, Contact Centres, and WebEx.
Your responsibilities will include:
Providing support (2nd Line) across Cisco Unified Communications platforms including CallManager, Unity, Presence, Webex, UCCX, Expressway, and Voice Gateways.
Assist on projects implementations, migrations, and upgrades for enterprise clients.
Collaborating across technical, sales, and project management teams to ensure seamless project delivery.
What You’ll Bring:
Experience with Cisco UC (CUCM, Unity, Expressway, Webex).
Expertise in Microsoft Teams Voice and Teams Administration.
Collaboration Certifications would be a nice to have: CCNA / CCNP / CCIE Collaboration, MCSE, Microsoft Teams Voice certification.
Proven track record resolving complex UC issues
Experience in Contact Centre technologies (Enghouse Touchpoint or similar) is advantageous.
You do NOT need experience with all of the above, the client can be flexible.
Why Join?
Be part of an agile, solutions-driven organisation that delivers end-to-end UC services globally.
Collaborate with top-tier technical talent and enterprise clients.
Continuous professional development with the latest certifications and technologies.
Flexible work environment with exposure to multi-industry, international projects.
Mostly work from home opportunity
UC Engineer employer: Hamilton Barnes
Contact Detail:
Hamilton Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UC Engineer
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in Unified Communications, especially focusing on Cisco UC and Microsoft Teams. This will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the UC field through platforms like LinkedIn. Engaging with industry groups or forums can provide insights into the company culture and current challenges, which you can reference in conversations.
✨Tip Number 3
Prepare to discuss specific projects where you've implemented or supported Cisco UC solutions. Highlighting your hands-on experience with complex incidents will showcase your problem-solving skills and technical expertise.
✨Tip Number 4
Consider obtaining relevant certifications if you haven't already, such as CCNA or Microsoft Teams Voice certification. These credentials can set you apart from other candidates and show your commitment to professional growth.
We think you need these skills to ace UC Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Cisco UC, Microsoft Teams, and any relevant certifications. Use specific examples of past projects or roles that demonstrate your expertise in these areas.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with complex UC issues and collaboration technologies.
Showcase Relevant Projects: If you have worked on projects involving Cisco UC infrastructure upgrades or hybrid environments, be sure to detail these experiences. Highlight your role in the project and the outcomes achieved to demonstrate your capability.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Hamilton Barnes
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Cisco UC platforms and Microsoft Teams in detail. Highlight specific projects where you've successfully implemented or upgraded these systems, as this will demonstrate your hands-on knowledge and problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle complex incidents. Think of examples from your past work where you resolved challenging UC issues, and be ready to explain your thought process and the steps you took to achieve a solution.
✨Emphasise Collaboration Skills
Since the role involves working with various teams, be sure to highlight your experience in cross-functional collaboration. Share examples of how you've worked with technical, sales, and project management teams to ensure successful project delivery.
✨Stay Updated on Industry Trends
Demonstrate your passion for the field by discussing recent developments in Unified Communications technology. Being knowledgeable about the latest trends and innovations will show your commitment to continuous professional development and your readiness to contribute to the company’s success.
