Iconic Sporting Venue in West London is seeking an IT Service Desk Manager to lead a 5-person support team across 1st, 2nd, and 3rd line functions. You will own the service desk end-to-end, including ticket management, SLAs, and quality assurance, while driving accountability and a culture of ownership.
You will collaborate on Microsoft licensing, contracts, and IT policies, ensuring strong governance. The role requires a visible presence, especially in the first 3–6 months, and supports 8 event
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IT Service Desk Manager — West London, Iconic Venue in Twickenham employer: Hamilton Barnes
Hamilton Barnes is an exceptional employer for those passionate about live sports broadcasting, offering a dynamic work environment that thrives on teamwork and innovation. With opportunities for professional growth and development in cutting-edge technology, employees enjoy a supportive culture that values their contributions, all while being part of the excitement surrounding Premier League matchday coverage. The shift-based nature of the role allows for flexibility, and the potential for overtime ensures that hard work is rewarded.
