IT Service Desk Manager in Twickenham

IT Service Desk Manager — Iconic Sporting Venue, West London, £55,000

WHAT YOU'LL BE DOING

• Lead, manage, and develop a team of 5 IT support engineers across 1st, 2nd, and 3rd line functions
• Own the service desk operation end to end — ticket management, SLAs, quality, and team accountability
• Build a culture of ownership and responsiveness — clear expectations, fair management, consistent follow-through
• Work with Microsoft licensing, contracts, and IT policies across the organisation
• Be present and visible with the team — especially through the first 3–6 months while embedding
• Support 8 event days per year (time off in lieu provided) — major occasions at a world-famous venue

WHAT WE'RE LOOKING FOR

• Proven IT Service Desk Manager experience — you've genuinely managed a team, not just led one in title
• Track record of improving team performance and building accountability — this isn't a steady-state role
• End-user / in-house IT background preferred — you manage the team, not the client relationship
• Strong working knowledge of Microsoft environments — licensing, contracts, and IT policy
• A people-first manager — motivating, direct, and consistent
• Comfortable being present in the office, particularly during the initial settling-in period

THE PACKAGE

• Office-based in West London
• 8 event days per year — taken as days off in lieu
• Work at one of England's most iconic and recognisable venues

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