At a Glance
- Tasks: Design and deliver AWS-based contact centre solutions for an enhanced customer experience.
- Company: Join a leading financial services firm with a hybrid work culture.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: 12-month contract with excellent career development potential.
- Why this job: Make a real impact in a dynamic environment using cutting-edge technology.
- Qualifications: Hands-on experience with Amazon Connect and core AWS services required.
The predicted salary is between 50000 - 70000 £ per year.
Contracting role based in Swindon (Hybrid, 2 days in office) for a 12-month engagement within the financial services sector. You will design and deliver secure, scalable AWS-based contact centre solutions covering voice, chat, IVR, and assisted service - including integrations with customer applications and LivePerson - working directly with stakeholders to enhance customer experience across an omnichannel environment.
Key Responsibilities:
- Design, develop, and implement Amazon Connect-based omnichannel contact centre solutions including contact flows, IVR, routing strategies, queues, and agent experiences
- Develop Back End integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, and REST APIs
- Implement AI/ML-driven automation using Amazon Lex, Contact Lens, Transcribe, and Kendra
- Support CI/CD pipelines, infrastructure-as-code (Terraform/CloudFormation), and DevOps practices
- Monitor, troubleshoot, and optimise production environments in line with enterprise standards and cloud best practices
What You Will Ideally Bring:
- Strong hands-on Amazon Connect experience - contact flows, routing, and integrations - essential
- Proven experience with core AWS services: Lambda, API Gateway, DynamoDB, CloudWatch, and S3
- Proficiency in Node.js, Python, or...
Amazon Connect Engineer/Lead Developer - 12-Month Contract - Swindon employer: Hamilton Barnes
Join a forward-thinking company in Swindon that values innovation and collaboration, offering a hybrid work model that promotes work-life balance. As an Amazon Connect Engineer/Lead Developer, you'll have the opportunity to work on cutting-edge AWS solutions within the financial services sector, while benefiting from a supportive work culture that prioritises employee growth and development. With access to advanced technologies and a commitment to enhancing customer experiences, this role provides a meaningful and rewarding career path.
