Ready to take the next step in your career?
Join one of England's most recognisable sporting organisations, based at an iconic home in West London, with a well-established Microsoft-based technical environment.
This is a great opportunity for an IT Service Desk Manager to take ownership of a team of five, made up of two service desk analysts and three 2nd/3rd line support engineers. The role is people management first, and the ideal candidate will bring leadership, structure, and accountability to the function while building a culture of ownership.
Responsibilities:
- Lead, manage, and develop a team of 5 IT support engineers across 1st, 2nd, and 3rd line functions
- Own the service desk operation end to end, ticket management, SLAs, quality, and team accountability
- Build a culture of ownership and responsiveness, clear expectations, fair management, consistent follow-through
- Work with Microsoft licensing, contracts, and IT policies across the organisation
- Be present and visible with the team, especially through the first 3-6 months while embedding
- Support 8 event days per year (time off in lieu provided), major occasions at a world-famous venue
Skills/Must Have:
- Proven IT Service Desk Manager experience, you've genuinely managed a team, not just led one in title
- Track record of improving team performance and building accountability, this isn't a steady-state role
- End-user / in-house IT background preferred, you manage the team, not the client relationship
- Strong working knowledge of Microsoft environments, licensing, contracts, and IT policy
- A people-first manager, motivating, direct, and consistent
- Comfortable being present in the office, particularly during the initial settling-in period
Location & Working Pattern:
- Office-based in West London
- 8 event days per year, taken as days off in lieu
- Work at one of England's most iconic and recognisable venues
Benefits:
- A genuinely exciting place to work, world-class events, a recognised brand, and a passionate organisation
- Real management authority, a team to lead, a function to shape, and the backing to do it properly
- Event days in lieu, you contribute to major occasions without losing holiday
- Stable Microsoft environment, the technical foundation is solid, the leadership opportunity is the challenge
- Strong career profile, IT Service Desk Manager at a high-profile national organisation is a CV statement
Salary:
- £55,000 base salary
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Service Desk Manager - Professional Sports Team employer: Hamilton Barnes
Hamilton Barnes is an exceptional employer for those passionate about live sports broadcasting, offering a dynamic work environment that thrives on teamwork and innovation. With opportunities for professional growth and development in cutting-edge technology, employees enjoy a supportive culture that values their contributions, all while being part of the excitement surrounding Premier League matchday coverage. The shift-based nature of the role allows for flexibility, and the potential for overtime ensures that hard work is rewarded.
