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- Tasks: Be the go-to person for IT support, solving issues and helping users daily.
- Company: Join a dynamic team in Crawley, dedicated to providing top-notch IT assistance.
- Benefits: Enjoy a competitive day rate and potential for contract extension.
- Why this job: Gain hands-on experience in IT support while making a real impact on users' productivity.
- Qualifications: Basic IT knowledge and previous helpdesk experience are essential; strong communication skills a must.
- Other info: This is a 6-month contract role with opportunities for growth and learning.
We are seeking a proactive and technically skilled Service Desk Associate for a 6-month onsite contract role based in Crawley. The ideal candidate will be the first point of contact for IT-related issues, providing timely and effective support to end users across the organization.
Key Responsibilities:
- Handle service desk requests including answering calls, responding to emails, and managing ticket submissions
- Reset passwords and assist users in regaining access to systems
- Perform basic troubleshooting for minor software issues and hardware glitches
- Support configuration challenges and simple setup problems
- Respond to user inquiries via phone, email, chat, or ticketing systems
- Log and track IT incidents and service requests accurately
What You Will Ideally Bring:
- Solid understanding of IT infrastructure and common support tools
- Prior experience in a Service Desk, Helpdesk, or Technical Support role
- Technical proficiency at L1.5 level
- Excellent verbal and written communication skills
Duration: 6 months (View for Extension)
Day Rate: Up to GBP135 per day (Inside IR35)
Start Date: ASAP
Service Desk Associate - 6 months - Crawley- Inside IR35 employer: Hamilton Barnes
Contact Detail:
Hamilton Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Associate - 6 months - Crawley- Inside IR35
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for basic software and hardware issues. Practising common scenarios can help you respond confidently to technical questions in the interview.
✨Tip Number 3
Prepare to discuss your previous experience in service desk roles. Be ready to share specific examples of how you've successfully resolved user issues and improved service delivery.
✨Tip Number 4
Showcase your communication skills by practising clear and concise explanations of technical concepts. This will be crucial when interacting with users who may not have a technical background.
We think you need these skills to ace Service Desk Associate - 6 months - Crawley- Inside IR35
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in service desk or helpdesk roles. Emphasise your technical skills and any specific tools you have used that relate to the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive approach and problem-solving skills. Mention specific examples of how you've successfully handled IT-related issues in the past, as this will demonstrate your suitability for the role.
Highlight Communication Skills: Since excellent verbal and written communication skills are essential for this position, ensure you provide examples in your application that illustrate your ability to communicate effectively with users and team members.
Review and Proofread: Before submitting your application, take the time to review and proofread all documents. Check for any spelling or grammatical errors, and ensure that your information is clear and concise.
How to prepare for a job interview at Hamilton Barnes
✨Show Your Technical Skills
Make sure to highlight your understanding of IT infrastructure and support tools during the interview. Be prepared to discuss any relevant experience you have in troubleshooting software and hardware issues, as this will demonstrate your technical proficiency.
✨Communicate Clearly
Since excellent verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate how you've effectively communicated with users or resolved their issues.
✨Prepare for Common Scenarios
Anticipate questions related to common service desk scenarios, such as password resets or basic troubleshooting steps. Being able to walk through these processes confidently will show that you're ready for the challenges of the role.
✨Demonstrate Proactivity
As a Service Desk Associate, being proactive is key. Share examples of how you've taken initiative in previous roles, whether it was improving a process or going above and beyond to assist a user. This will reflect your commitment to providing excellent support.
