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- Tasks: Provide hands-on technical support for desktops, laptops, and related hardware/software.
- Company: Join a dynamic corporate IT environment focused on delivering top-notch tech support.
- Benefits: Competitive pay rates and the chance to work with cutting-edge technology.
- Why this job: Gain valuable experience in troubleshooting and device management while working on exciting projects.
- Qualifications: Active SC Clearance and strong knowledge of PC hardware and Windows OS required.
- Other info: On-site role in Feltham, Bristol, Gloucester, or Cardiff; 5 days a week.
The predicted salary is between 36000 - 54000 £ per year.
We are looking for an experienced SC Cleared Technical Support Engineer to provide hands-on technical support for desktops, laptops, and related hardware/software. The ideal candidate will be confident in troubleshooting, device imaging, and providing both onsite and remote support within a corporate IT environment.
Key Details:
- Location: Feltham/Bristol/Gloucester/Cardiff (5 days per week on-site)
- Rate: £200 - £300 PD
- IR35 Status: Inside IR35
- Contract Length: 6 months
- Clearance: Active SC Clearance
- Start Date: ASAP
Key Responsibilities:
- Provide support for desktops, laptops, printers, and mobile devices
- Image, configure, and deploy end-user devices
- Troubleshoot hardware, Windows OS, and common enterprise applications
- Handle tickets via ServiceNow/Remedy and ensure SLA compliance
- Support basic network connectivity and VOIP issues
- Coordinate with vendors for repairs and escalations
- Maintain documentation and standard procedures
Experience:
- Strong knowledge of PC hardware, Windows 10/11, and MS Office
- Familiar with O365, Active Directory, and basic networking
- Experience with imaging tools and device refresh projects
SC Cleared Technical Support Engineer - 6 Month Contract - ASAP employer: Hamilton Barnes
Contact Detail:
Hamilton Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Cleared Technical Support Engineer - 6 Month Contract - ASAP
✨Tip Number 1
Make sure to brush up on your technical skills, especially around Windows 10/11 and MS Office. Being able to demonstrate your troubleshooting abilities in these areas during an interview can really set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the tools mentioned in the job description, like ServiceNow or Remedy. If you have experience with these platforms, be ready to discuss specific scenarios where you've used them effectively.
✨Tip Number 3
Since this role requires active SC clearance, ensure you have all your documentation in order. Be prepared to discuss your clearance status and any relevant experiences that highlight your trustworthiness and reliability.
✨Tip Number 4
Network with professionals in the IT support field, especially those who have worked in similar roles. They might provide insights or even referrals that could help you land the job with us at StudySmarter.
We think you need these skills to ace SC Cleared Technical Support Engineer - 6 Month Contract - ASAP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with desktops, laptops, and Windows OS. Emphasise any previous roles where you provided onsite or remote support.
Highlight SC Clearance: Clearly state your active SC clearance in your application. This is a crucial requirement for the role, so make it prominent to catch the employer's attention.
Showcase Technical Skills: In your cover letter, mention specific technical skills that align with the job description, such as troubleshooting hardware issues, using imaging tools, and familiarity with ServiceNow or Remedy.
Use Professional Language: Ensure your application is written in a clear and professional tone. Avoid jargon unless it's relevant to the role, and proofread for any spelling or grammatical errors before submitting.
How to prepare for a job interview at Hamilton Barnes
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktops, laptops, and the specific hardware/software mentioned in the job description. Highlight any troubleshooting scenarios you've successfully navigated, especially those involving Windows OS and enterprise applications.
✨Demonstrate Your SC Clearance Knowledge
Since active SC clearance is a requirement, be ready to explain your understanding of the clearance process and how it relates to your previous roles. This will show that you are not only qualified but also aware of the importance of security in a corporate IT environment.
✨Familiarise Yourself with ServiceNow/Remedy
As ticket handling via ServiceNow or Remedy is part of the role, it’s beneficial to have a basic understanding of these platforms. If you’ve used similar systems, mention them and discuss how you managed tickets and ensured SLA compliance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Prepare examples where you had to troubleshoot network connectivity or VOIP issues, and be ready to walk the interviewer through your thought process and actions.
